@auctionpet wrote:
@tellmemama wrote:
Update #2:
Surprise! After three days of radio silence, she sent two messages. One claiming snaps were missing (they weren't) and one complaining the buttons weren't wood (they never were). I told her to open a return request and she would be issued a prepaid label to send it back for a full refund. She did (and used "doesn't seem authentic" as the reason). I followed up with informing her the package will be opened with the mail carrier present and once it is verified to be the same item I sent, her money would be refunded.
As a side note, not only was the return not automatically approved as it had been in the past, but I had to create and upload a label because there was no longer a selection to have eBay issue a label and bill me for it. Is this yet another new hurdle??
PS: She's getting reported for everything under the sun: misusing the MBG, asking for something not in the listing (wooden buttons??), and making false claims about the item. I hope she has the sense to return the vintage set I sent and not the reproduction version she uploaded photographs of in the return...
Also, thanks to her any buyer making an offer or asking more than two questions gets blocked. Period.
I'm sorry this happened, as you sound like a very nice seller. You were warned it would. I'm surprised you shipped. She was setting you up for a SNAD from the get go with her repeated questions about being vintage. She was already prepared to do so, as you state she submitted a repop photo version in her return case. It only takes asking a question and receiving a valid answer once for something as simple as confirming vintage authenticity. Any pertinent questions should always be addressed prior to purchase. When a buyer asks me a question about something I already stated in my listing, they most often end up in my BBL. I can almost feel the set up due to the way they word their question. When you reach a certain number of transactions, you know when something isn't right with a potential buyer and follow your gut.
There were big bright red flags waving at you over 20 times which you chose to look past. You sadly spent a great deal of time on this buyer with only a loss to show for and potentially a fraudulent return. The moment I receive offer requests on items I don't accept this option, I check feedback and most often block. Like you said, I state in my listings not to submit offers and I figure if they feel they're above this request or simply didn't bother to read, there's the greatest potential for a problem.
Bear in mind that when someone shows you who they are, believe it! It will save you future headaches.
I didn't so much as choose to look past the red flags but rather didn't feel like getting penalized for something clearly out of my control. Anyone with eyes, 5th grade reading comprehension, and more than two brain cells holding hands could see this buyer was going to be a problem. Especially when every message has been textbook scamming buyer nonsense. But since we all know at best the CSRs may have two out of the three, I'd be lucky to survive their "help" without my account being suspended.
Sellers shouldn't have to take an OOS defect when it is the only valid reason for canceling an obvious problem transaction. In a perfect world when it got to the point of being a mess before I shipped, I could call eBay, have them read the 28 messages, and they would have done an administrative cancellation. Or they could read the now 34 messages, the reason for the return request, her asking for a discount after that, and the false negative she left after THAT (nearly 12 hours after she opened the case), and immediately poofed the feedback. And maybe tossed in a suspension for her. Oh well. I can dream, can't I?
I called about the feedback this morning. I have a concierge who said it was clearly eligible to be removed. But not with an open case. Which can't be closed since it was only opened yesterday. And must stay open until she fails to return it within their time frame. Or if she does return it and I refund, it will still qualify for removal.
Uh huh. I'll just hold my breath...
Joe
penguins_dont_fly is a Volunteer Community Mentor
