Error in volume discount price calculated in listing vs actual payment amount in transaction detail.

[sumit1]

Hello all!

When adding volume discount to a listing, you select the percentage and not actual amount.

Actual amount is calculated by Ebay and shown in listing.

Checking several of my listings with volume discounts, the order transaction details showed

the order item is off a small amount, in this example it is 2 cents.

Example:

Single price for item $5.65 with 10% discount buying 2. I selected 10% and listing showed $5.09 each

for 2 items purchased. When I looked at the transaction detail it showed order total was 10.16 not 10.18.

If you multiply .90*5.65 = $5.085.  I believe that it is being rounded up on the listing calculation and
not rounded up on the transaction accounting. Checked prior listings with volume discounts and

found error on some not all.

Yeah I know, 2 cents isn't much but on large sales it could add up. .005 * 10,000 = $50.00

I spent 1.5 hours with support today and they agreed something is wrong and they
will submit a problem report to their tech team.

Just a FYI for everyone to be aware.

[slippinjimmy · Accepted solution]

Make all your item prices end in a zero and there will never be a need for rounding up or down when using a 10% discount.

[sumit1]

Thank you! 

[abn1]

Well now, if I had 10,000 sales that were of by 2¢ each, I would be quite happy for that.

Just my 2¢ worth.

[mike101650]

First, I am greatful for eBay.  I've been selling for 20 yrs and will continue to do so. 

However, this thread happened in 2020 and 2021.  Nothing has been fixed.  They are still doing it.  I've tried to have eBay explain it.  They refuse to discuss it.  I've had 2 calls terminated by eBay.

This problem almost always gives the buyer a smal extra discount.  Never to the seller.  Yes, it is only a couple of cents but with 2,000,000,000 transactions per day, the ones with volume discounts will probably have errors.  I cannot even get eBay to tell me how the discounts are calculated.

They seem to think it is not a big deal but it is a big deal.  "Kinda right" is not right, it is only a little wrong.

[slippinjimmy]

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@mike101650 wrote:

First, I am greatful for eBay.  I've been selling for 20 yrs and will continue to do so. 

However, this thread happened in 2020 and 2021.  Nothing has been fixed.  They are still doing it.  I've tried to have eBay explain it.  They refuse to discuss it.  I've had 2 calls terminated by eBay.

This problem almost always gives the buyer a smal extra discount.  Never to the seller.  Yes, it is only a couple of cents but with 2,000,000,000 transactions per day, the ones with volume discounts will probably have errors.  I cannot even get eBay to tell me how the discounts are calculated.

They seem to think it is not a big deal but it is a big deal.  "Kinda right" is not right, it is only a little wrong.

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eBay does not have 2 BILLION transactions per day, I doubt they have that many in an entire year given total annual GMV is about $75,000,000,000.

[the-hook-and-the-loop]

I would bet you a million dollars that eBay makes a million dollars a day on half cents that get lost in different calculating methods and rounding up or down. One of the perks of accounting.

[slippinjimmy]

I know how to do basic math......I'd take that bet (and your Million Dollars) anytime!

[sumit1]

Yes, it's been a couple of years and nothing has changed to my knowledge.

In my opinion it's a rounding error issue but too difficult to find.  If that were

the only issue it would be minor. But among other things to  be charged extra

 because a buyer is registered in another country yet living in the U.S. and I

have no ability to opt out of purchases from buyers of that type is frustrating.

But no one forces me to list something for sale, it's my choice.