05-13-2019 03:54 PM
I incorrectly tried to add images in the description of my listing, and now I have a bunch of url addresses in the description. I eventually did it correctly, but my listing is not as attractive as it can be.
I understand that sellers are not allowed to modify their item's description after a bid has been placed, and I'm well aware of the reasoning behind it.
But when you have an item that will potentially sell for thousands of dollars and have already invested over $50 in listing fees, I think it's a shame that eBay customer service can't be more helpful in this scenario.
I called eBay hoping they could assist with removing the url addresses. I was placed on hold for 46 minutes before someone told me my only options are to end the listing and lose my $50 listing fee, or they could retract the bids (great option, not!).
I'm not trying to delete information, I simply made a mistake when trying to add pictures and eBay won't help. It would be nice if they could also merge additional descriptions. If you add multiple descriptions after an item has a bid on it, the formatting looks horrible. They should consider helping their sellers with issues like this when they contact customer service.
05-13-2019 04:27 PM
I doubt if they can delete the info either........ You say you understand why info can't be deleted after bids, but you obviously expect it to be deleted?
As far as formatting is concerned.........no it doesn't look as good as it would have if all the info had been included when the item was listed.....but I really doubt that makes much difference to buyers..... Perhaps next time, you can put all the info in when you first make the listing.........
05-13-2019 04:31 PM
The url texts aren't hurting anything. They actually work and link to the space, in the event someone (like me) decided to check them out. As soon as they see the first one matches what's in the next addition you made to the listing, they probably forget about it and just look at the pics.
Just relax. I don't think that it's driving business away from your listing or likely to affect the final price.
05-13-2019 11:51 PM
The ability to revise an action after a buyer has bid on it is a VERY GOOD policy. While I understand where you are coming from and I trust that you just want to make it look better, if sellers were able to revise an auction after a bid, there would be way to much misuse of the ability.
It would be so unfair to buyers too because the listing read one way when they bid on it and then the seller changed it and that change or changes could make it different enough that the buyer would not have bid on it.
If sellers were allowed to revise auctions after a buyer had bid, that would mean that buyers would have to be constantly checking the listing for any changes they weren't aware of at the time of their bid to see if they still wanted it or needed to cancel their bid.
And the list of issues goes on. It is just a bad idea to allow this in any form.
05-14-2019 12:04 AM - edited 05-14-2019 12:05 AM
I'm not going to comment on how the listing looks or will it turn off potential buyers... I feel that the only thought that matters is your own.
You have to weigh your choices. If you feel it is hindering your listing enough to lose your current bids and you can potentially sell for much more... end the listing by all means and relist it correctly. You can even message the bidders explaining the issue to them and hopefully they'll come back to your new listing (not guaranteed).
If you feel the current bids are too important, then I think you have your answer right there on what to do. Ebay will never allow editing of an auction after bids are placed, no matter how significant the revised content may be. There is no grey area here. Content is content.
It'd be pretty sad if I placed a bid on a Ferrari listing for 60k then later I find out the seller edited the listing and changed the title from "Ferrari" to "Seller's toenail clippings." Ha ha, I know you're not trying to do this OP, I just like to kid.