I have been selling and buying on Ebay for many years. I sell about 5k of product each year. 99% of the time I have no issues with an order. This time was different.
I sell glass table tops and are sometimes delivered by an in house delivery truck. One order recently was going to boyton beach FL, the item was delivered late but I kept in contact with the buyer. he never responded to my messages.
His glass was delivered to his address on 4/21, he then proceeded to file a dispute stating item not recieved. Customer support sent me an email with a link to upload any information on the delivery of the item. I sent them the original invoice from my supplier as well as the delivery notice from the driver.
Well, three days later, they credited the customer and back charged me the amount of the sale.
After contacting Ebay and giving them an ear full, they said they never recieved my documents to prove delivery.
I was livid at this point and explained to them my perfect feedback rating and the amount of sales that I do each year. And the buyer has only bought or sold two things on ebay in the last few years.
I have no recourse, they won't accept my doucuments now because it's past the 3 day request, even though I sent them but they didn't find them. They won't budge on this.
I'm an honest person and would never think about ripping someone off.
In closing, I am sure Ebay looks out for it's buyers not us sellers, it's a shame.
Any thoughts?
