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Ebay sacrifices usability for the sake of mobile/desktop consistancy

Eccomercebytes just did a nice writeup about how sellers been effected by the new unified listing experience- EBAY- PLEASE TAKE NOTE

https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2022/9/1663424813.html

 

It shows how complaints from over 1 year ago are still being reported right now- sellers still cannot stand the new mobile inspired tool on a desktop

How much bad publicity is ebay willing to take before they fix this mess for its customers?

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Ebay sacrifices usability for the sake of mobile/desktop consistancy

@yuzuha 

 I am not sure where it is located or if its by invitation only but ebay does have a program that pays sellers per post to answer questions on these boards.  You will notice that a few posters literally post to everything within minutes of a new post.  Often their posts are cut an paste and you can tell they did not even read the post- they are just collecting the payment.

     Either way- who really cares i guess.  Its just frustrating when they put genuine sellers down for trying to voice a concern or issue and get help.

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Message 18 of 19
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Ebay sacrifices usability for the sake of mobile/desktop consistancy


@siamjane8 wrote:

How much bad publicity is ebay willing to take before they fix this mess for its customers?


I doubt that eBay worries very much about bad publicity on ecommercebytes. They've been dumping on eBay non-stop for years. 

 

 

Message 2 of 19
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Ebay sacrifices usability for the sake of mobile/desktop consistancy

I was looking at another forum recently (private, so I'm not going to mention it), and the new listing form was a topic. Interestingly, a number of sellers were pleased with it (especially those who have been using it for a while, they indicated ebay has made improvements since it was first released). And those who use a combination of phone and PC to create their listings seemed to be very happy. For the most part, I'd say there were a few minor complaints, and they were issues the sellers seemed to think would probably be fixed as time goes on.

 

All agreed there is a learning curve, and a willingness to adapt helped them deal with it. But it seemed the consensus was: once you get past the relatively small learning curve, and accept that this is the new reality, ebay is not going back to the old form, it's OK, and in some ways, better ,than the old form.

 

I have no real opinion, since I use a third party listing tool, and only use it when I revise a listing directly from ebay, or to add a video (and I've noticed the review time is hugely improved for videos). But when revising, I really haven't encountered any significant problems.

 

I post this because I think it's worth realizing that not everyone thinks it is terrible. 

Message 3 of 19
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Ebay sacrifices usability for the sake of mobile/desktop consistancy


@my-cottage-books-and-antiques wrote:

All agreed there is a learning curve, and a willingness to adapt helped them deal with it. But it seemed the consensus was: once you get past the relatively small learning curve, and accept that this is the new reality, ebay is not going back to the old form, it's OK, and in some ways, better ,than the old form.

 


I use a desktop and I have gotten used to the new listing tool and have now internalized a new routine for the new listing format and in my less than humble opinion, it is in no way, or ways, better than the old form.  It is lasered focused upon cell phone users despite the fact that many, many sellers use a desktop to list.  The idea that this is a unified tool is laughable at best, as is Ebay's management in general.

Message 4 of 19
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Ebay sacrifices usability for the sake of mobile/desktop consistancy

@luckythewinner  I doubt that eBay worries very much about bad publicity on ecommercebytes. They've been dumping on eBay non-stop for years. 

 

Lucky-  I have found eccommercbytes to actually report very fairly and honestly without opinion. they just report without inserting there own opinions- as they should as journalists.

      As far as what you said about ebay not caring?!- half of ebay upper management hunted these people down and sent threatening "gifts" to there home- funeral wreaths, bloody pigs heads, books on how to deal with the loss of a spouse, porn subscriptions and flew across the country to stalk them and put tracking devices on their car!!!!.... and on and on for over a year-

     The CEO had to step down and 10 of the senior officers are in prison or took plea deals for the federal charges against them- To commit that level of crimes with that many people internally involved- seems like they cared a whole lot.

     Ecommercebyes just reports on what they are seeing on these boards and the news.    They report fairly and accurately from what I have seen.  They report on every online marketplace and not just ebay.

 

Message 5 of 19
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Ebay sacrifices usability for the sake of mobile/desktop consistancy

Time to put that incident to bed. It has nothing to do with today's issues.

Message 6 of 19
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Ebay sacrifices usability for the sake of mobile/desktop consistancy

@m60driver @my-cottage-books-and-antiques    I have been using it for almost a year now. 99% desktop & 1% phone.

   I can agree that with much time- it becomes usable. but it is in no way an improvement. It takes at minimum 2x longer to get through a listing now (it used to be 4x so i guess that is an improvement)

   By its very nature as a "unified" tool, it cant be as good as a tool designed for a certain device- it makes sacrifices in order to look the same- the problem is that it sacrifices 95% of what makes a desktop a better experience and turned it completely into a mobile app.   

    I fully realize that ebay will never go back to a good functioning desktop tool......so at this point we need to have them fix this one and make it work and get rid of all the time wasting popups and extra clicks and "done" buttons that make this tool maddening to use.

Message 7 of 19
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Ebay sacrifices usability for the sake of mobile/desktop consistancy

@wrong66  I agree it has nothing to do with the current listing tool issues- I was just responding to "lucky the cheerleader's" comment- he opened the door.

Message 8 of 19
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Ebay sacrifices usability for the sake of mobile/desktop consistancy

"Lucky the cheerleader"? What's wrong with you?

Message 9 of 19
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Ebay sacrifices usability for the sake of mobile/desktop consistancy


@siamjane8 wrote:

@wrong66  I agree it has nothing to do with the current listing tool issues- I was just responding to "lucky the cheerleader's" comment- he opened the door.


Just know that eBay pays shills to come into the boards to "cheerlead." They have been doing it for years and I have personally caught a few of them. They typically have a lot of the same talking points and spew everything from half-truths to complete and utter nonsense.

 

Bottom line is that anything that takes more clicks and more looking due to the poor design / layout in order to complete the same tasks, it is an objectively worse interface.

 

eBay regularly insults the intelligence of sellers and tries to gaslight them by touting the new and "improved" interface as better and say the sellers are the problem because, although it is different, they just don't understand how it is better because they haven't given it a chance. I have been selling for over 20 years and it takes me no time at all to know for an absolute fact if a new interface, like this one, is objectively worse. I don't care where the pictures are located and I don't care what verbiage has changed, I only care about how much time it takes to complete the same tasks, and that doesn't magically change over time based on a "learning curve" or "getting used to it." There is no "learning curve" because it is not complicated. There is no "getting used to it" other than just accepting a worse interface. Just like the change from Classic View seller page to the Seller Hub seller page, this interface is objectively WAY worse for desktop users for many, many reasons, and it is not an arguable point. It is objective fact.

 

eBay is a sinking ship by their own doing and they want the sellers to bail the water for them!

Message 10 of 19
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Ebay sacrifices usability for the sake of mobile/desktop consistancy

Half-truths? Please provide a link showing that eBay sends in "cheerleaders", and even pays them. I'm sure we'd all be interested in seeing the link you provide us.

Message 11 of 19
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Ebay sacrifices usability for the sake of mobile/desktop consistancy


@wrong66 wrote:

Half-truths? Please provide a link showing that eBay sends in "cheerleaders", and even pays them. I'm sure we'd all be interested in seeing the link you provide us.


I'd sure like to know how *I* can get paid for sitting around typing comments.

Message 12 of 19
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Ebay sacrifices usability for the sake of mobile/desktop consistancy

eazy they act like these chinese bots but ague on everyone's post that hate ebay direction. I see them all the time..

Message 13 of 19
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Ebay sacrifices usability for the sake of mobile/desktop consistancy


@wrong66 wrote:

Time to put that incident to bed. It has nothing to do with today's issues.


@luckythewinner 
I doubt that eBay worries very much about bad publicity on ecommercebytes. They've been dumping on eBay non-stop for years.

 

OTOH, last week the "New York Times" featured a long article about the incident.  There were details about the disgusting actions, the indictments, pleas, and convictions.  The occasion of the article is the civil suit, which will soon go to trial, being brought against Wenig and others.

 

Reading the reader comments on that article made me, as an eBay seller, wince.  Many were along the lines of "I'll never buy anything on eBay again."

 

Obviously, eBay management paid attention to ecommercbytes in the past.  I could be wrong, but I am guessing that they still do.

Message 14 of 19
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Ebay sacrifices usability for the sake of mobile/desktop consistancy

The way you are able to motivate ebay employees to reply on this board they should hire you to get San Jose whipped into shape.  

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