Ebay's Money Back Guarantee

[lawng-42]

Hello I'm new to the discussion boards but here's my issue. I recently had a brand new in the box sealed $500 HP Smart Tank Printer returned to me from a buyer saying that it was defective and he couldn't hook it up to his WiFi. I got the item back and when i opened it to inspect it I found that the bottle of black ink was opened and halfway gone and there was ink splattered all over the inside of box, upon further inspection i found that he also replaced one of the printer cartridges with a old one and put the plastic pull tab back on it, and finally that the printer still had all the safety tape, cardboard, and foam still on it and the directions were still sealed in the plastic it comes in, you could obviously tell it wasn't even attempted to have been hooked up, and how could he have problems connecting to WiFi if he didn't even open the instructions on how to. I reported him to EBay and i just got the decision that they ruled in favor of him and refunded him his money, so now i'm not able to sell the printer as new or even as complete. How is that even fair?? Also when i go to appeal it I cant, has anyone ever had this issue?? How can I go about getting some of my money for damages?? Please help, thank you

[gracieallen01]

File a complaint with USPS Postal Inspectors - using the mail for fraud, IC3, your police dept and theirs.  Have the numbers ready and file an appeal with ebay.  Don't wait to do it, you are on the clock.  ebay considers faulty returns a part of doing business, but other entities do not necessarily agree with that.

[fab_finds4u]

Filing reports with anyone will do no good. eBay will require you to refund in full and if they have to step in and force you to refund you'll earn a defect.

[inhawaii]

Sorry this happened to you.

I agree with gracie.  File a complaint with ebay asap.  The more "ammunition" you have (pictures, police report numbers, postal report numbers, etc.) the better. 

People who do this kind of thing are low lives and should be brought to justice.

Good luck and stay safe!

[inhawaii]

I agree that the refund should/will happen because the item was received. But there is certainly no harm in filing a complaint with ebay?  You're certainly entitled to your opinion, but you would just let it go?

[gracieallen01]

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@fab_finds4u wrote:

Filing reports with anyone will do no good. eBay will require you to refund in full and if they have to step in and force you to refund you'll earn a defect.

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Yes, ebay will require the seller to refund.  However, if nobody ever reports the people who do this type of thing, nothing will ever be done to stop or curtail this type of behavior. 

One feather can weigh next to nothing, but 100K feathers can weigh a lot.