The buyer said that the order has reached him, but the bag is empty. (I don't know how accurate it is) I also contacted the buyer the day he sent a message
1- I apologized to the buyer (even though the store is not the cause of the problem)
2- I wrote to the buyer that if he wants a refund, I can send a new product immediately.
3-All of these conversations are recorded in the ebay message system
A few days later, Buyer left a negative review. Buyer's message ``seller send me an empty bag / and didn't send me one back nor the refund``
I objected to this review. I said the buyer is lying. I said you can see all messages recorded.
The result is ebay asking me to contact the buyer (as if I didn't do that)
Don't you think this is silly or wrong? just seems weird to me
