Ebay refuses to reverse payment and Now I am out of a pair of boots and money. Any remedies?

[ahhwhatt4422]

Hello Everyone, 

I was wondering if anyone out there, knows how to address the issue of getting paid from Ebay for a pair of boots I sold to a buyer.  The buyer purchased boots and the USPS was delayed. Instead of buyer contacting me regarding the issue to notify them there are delivery delays due to weather, the customer opened up a case.  Ebay refunded them the money.  It had not been 14 days and my tracking number was uploaded.  I called Ebay to notify them the boots would be delivered the next day per USPS.  The lady told me they cannot do anything about refunding me my money.  I called USPS and put an intercept yet they were unable to intercept.  The customer kept the boots and Ebay will not reverse the payment.  The customer asked to reverse payment and I cannot.  I cannot even invoice through paypal because Ebay omits the email after 14 days.  

What do I do to get paid.  Ebay has not responded to me. I asked for a supervisor to contact me and Ebay is worthless with someone replying to you or contacting you unless its a generic email they send out.  I am looking for legal action because this is not the first time I have encountered this with Ebay.  I don't think its correct they force you to use their manage payment system instead of paypal and then keep pertinent information that is needed to recover for items you sold based on their flawed system.  We are forced to no longer use Paypal because of their greed, I thought I would save money yet it's been opposite with them forcing us to their system.  

Any suggestions on how to remedy this issue?

[48hrs-clothing]

You may be able to find buyers telephone number on his order and you could call him and get his email address and or give him yours and he can pay you.

Go to your paid and dispatched orders and search using his eBay member ID. 

Under dispatch date click on arrow and drop down will show view order details and buyers name, address and his telephone number if given.

Hope this helps.

[48hrs-clothing]

Further to my earlier message you can also try to find your buyers message through Manage payments.

Payments click on all transactions these are in date order find the buyers and sales for order number click on numbers and buyers details will open and if your buyer gave his telephone number when he placed his order then you will find it here.

[48hrs-clothing]

Further to my previous posts we in UK can get hold of buyers personal e mail address not the one created and 14 days later removed by eBay.

Go to your Paid and dispatched orders.

Find the order  in question.

Tick the box on left and go to top of page and directly under Results: 1- number of orders you have dispatched (1 order selected) is Tab POSTAGE. Drop down menu in this field click on Postage label and invoice and Invoice and address label tick Invoice / packing list and Click on continue.

Invoice preview will appear and on our system in UK on the right side of page under contact information is buyers actual email address.

Hope this helps.