11-12-2022 01:20 PM
11-12-2022 01:22 PM
11-12-2022 01:36 PM
Live agent support number needed
@Anonymous
There is no number that you can use to call directly anymore. You have to use the chat/request a call back. Numbers for eBay found on the net often are redirects to scammers/criminals so never use them.
If you have a particular question, you are likely to get better more accurate advice by asking here than you will get from the outsourced call center reps in other countries.
11-12-2022 01:49 PM
How can I get help with an unauthorized charge? This is the third unauthorized shipping fee charge since 2020. Always happens when there are no live agents.
11-12-2022 02:33 PM - edited 11-12-2022 02:34 PM
How can I get help with an unauthorized charge?
@Anonymous
Did someone use your account or credit card to purchase something without your knowledge on eBay?
or
Do you have a Payment Dispute filed against you because the BUYER didn't recognize the charge?
or
Did you get billed for a UPS or FedEx upcharge for shipping?
If you could give a few more details, you will likely get help on how to proceed.
11-12-2022 03:57 PM
11-12-2022 04:19 PM
The phone operators are not eBay employees.
The trained employees who have some authority work on the social media accounts.
https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
And you get a transcript of the Chat which you can review in case what you heard and what you were told are different.
11-12-2022 04:23 PM
11-12-2022 04:49 PM
11-12-2022 06:50 PM
I got billed for a USPS label
11-12-2022 08:44 PM
Okay.
Was this a Return Shipping Label as part of a buyer's Claim? The seller usually is charged for those.
Was this a label that you bought for shipping to a customer, and were double charged on?
Do you recognize the address of the recipient?
01-02-2023 11:18 AM
t
live agent
01-02-2023 01:57 PM
The process is sequenced to make you believe it is a simple address label, but it isn't.
01-02-2023 02:03 PM
Was it something you listed with free shipping?