Ebay is cracking down - but IT needs to improve

[tunicaslot]

https://www.philly.com/business/ebay-gift-card-fraud-ecommerce-20190211.html

Buyer got caught defrauding Ebay through a glitch he discovered. Now while I'm happy this guy was arrested - IT should have caught this. I think they roll out these changes too soon without testing enough.

That being said the following paragraph demonstrates why seller protection is needed now more than ever - so here's hoping Ebay concurs with the Spring Update roll out.

"E-commerce fraud jumped 35 percent in 2018 among online retailers that made $10 million or more in sales, according to a survey of 200 companies by LexisNexis Risk Solutions. From mid-2016 to mid-2017, 5,000 companies across eight industries lost $57.8 billion because of e-commerce fraud, according to a report by PYMNTS, which covers payments and commerce news, and Signifyd, a fraud protection firm."

[gramophone-georg]

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@monster-deals wrote:

“We have zero tolerance for criminal activity on our marketplace, and we’re pleased that this individual has been brought to justice," eBay spokesperson Ryan Moore said in a statement.

Yeah, when it's ebay's money.

When its my money you don't give a flying fink.

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Yes, this. It was eBay's money... hence the only reason  for this crackdown. For sellers it'll be business as usual.

[escuintla]

I think that after reading something we knew was a common thing hurting us the sellers, but not Ebay, we need to go back to the old times when "buyer's beware" was the campaign motto. 

We all need to go back to the essentials, honest dealing. Seller listing with bunches of pictures and descriptions of the item, buyer asking questions before buying. No buts, not buts, so simple. 

Anybody abusing the confidence of the public, s/he needs to be thrown on the side of the road or hanged from the higher tree. 

"I know I am a dreamers! But I'm not the only one!" 

[zamo-zuan]

Just more confirmation that they don't actually test their changes before putting them on to the live server, even in situations where it costs THEM more money.

[be_4101]

Only 2 people in the entire universe exploited this software bug.

Show an apple, talk about what needs to be done to squash oranges: It's not anywhere near widespread e-commerce fraud. Logic is lacking. 

[poanann_0]

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@threshold.sales.group wrote:

So the young guys fraud against the site wasn't simply accepted as a "cost of doing business" and covered using cookie jar insurance? 

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Well no, you see it appears since the perpetrator used ebay gift cards that this time the money came out of ebay's pockets, so please imagine if you will how fast that got those people in charge motivated to do something.

@tunicaslot wrote:

false SNADs I've received lately especially when I have Free Returns 

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I find those particularly bothersome as well...

It's one thing to have to take a return for any reason, it's quite another to still be lied to.

[zamo-zuan]

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@poanann_0 wrote:

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@tunicaslot wrote:

false SNADs I've received lately especially when I have Free Returns 

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I find those particularly bothersome as well...

It's one thing to have to take a return for any reason, it's quite another to still be lied to.

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This one is annoying because it's so easily solvable. Just allow appeals if there's evidence that customers are lying! In most cases there's -something- as proof. 

[vintagecraze50]

Well, Amazon got really concerned about PROTECTING THEMSELVES when they got the scammers that stole close to a million dollars of THEIR own merchandise as well. Also serving prison time.