Ebay glitch caused me a defect for late uploading of tracking when I purchased the label from eBay+

[busybeeshopper12]

the day after the order. Last week or so I had an order. I purchased the label from eBay like usual the tracking updated and I shipped the item out and it started tracking on its way to the buyer. I checked my page and had no pending orders and happened to be going on vacation so I put my account on vacation mode. Somehow during that time that same item shows up as "sold you need to ship." Now I almost shipped the item again thinking I had sold another one but luckily I caught that it was not a new order of the same item I had listed (have multiples) it was referring to the one I had already shipped to the same buyer who only ordered the one. So this must be a glitch that could have really messed me up. However, since I was away I didn't catch that it was saying the tracking wasn't uploaded even thought it absolutely had been and now I have a defect even after I re uploaded the correct shipping. As a super small seller it says I have completed 14/15 with uploaded shipping on time but I can lose my top rated status if I have 2 lates. So now I have one for no reason. I emailed with customer service 3 times and their responses get dumber and dumber each time literally ignoring everything I am telling them. My dashboard says I can lose my top rated seller with one more of this issue (no other issues at all) and CS says either it's my fault or tries to tell me oh no it's not a defect etc.  What number do I call and am I just in the wrong here? Thanks! 

[pjcdn2005]

You would need more than 2 to lose trs according to your screenshot. I realize that is is stressful when something like that happen, but keep in mind that the one you have now will roll off in 3 months. As long as you don’t get 2 more in that time you will be fine.   It does sound like an eBay glitch that caused the problem so now you know it is always a good idea to quickly check that the number has uploaded.   

[busybeeshopper12]

Thank you. I guess I will have to just let this go as it has never happened before and hopefully won't again. The thing is that I completed all my sales and nothing was showing as needing tracking when I put vacation mode on and actually wasn't able to log on for 5 or 6 days so it's just a strange / frustrating thing. When I got back and saw this, I actually thought I had something that I had missed then when I double checked I was like I shipped this and here is the label showing in my labels tab from days ago. Glad to hear it's only 3 months before it rolls off I was thinking it would be a year. Appreciate your reply!