Ebay collections charge for an item I did not sell
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‎07-24-2020 11:08 AM
Ebay collections sent an invoice for an item I did not end up selling anymore, why are they chasing me for money I did not get.
Ebay collections charge for an item I did not sell
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‎07-24-2020 11:12 AM
I don't see any sales under this ID. But it it's already gone to collections, it's probably timed out.
It would appear that they're billing you for an old order. Any ideas?
Ebay collections charge for an item I did not sell
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‎07-24-2020 11:55 AM
Every sale generates a charge for eBay’s Final Value fees, whether or not money changes hands. You needed to either cancel the transaction, or open an Unpaid Item Dispute. Both those actions get your fees automatically credited back to you.
If you didn't do this, then you will get a bill. You would need to contact eBay to explain that you are a new seller who didnt know the ropes, and request that credit. If the matter has gone to collections, it may be too late, but i don’t have any experience to draw from. Sorry.
