eBay

hiddentreasurez23 · ‎11-28-2017

Item listing: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItemVersion&item=112545772764&view=all&tid=1734909162001

The buyer opened a cased against me because his mother did not like the product.

I've sold all of this product withou any problems and on Amazon the product is listed as 5/5 stars.

Ebay closed this in buyer's favor. Also the thing is.. the buyer already sent the item without confirming with me and the address listed is my old address. I no longer reside there.

If my policy is no returns and there is no defect in the product.. why would ebay side with the buyer. I end up losing postage fees and selling fees.

here is the conversation that went between myself and the buyer. I was also willing to offer partial refund.

Nov. 28 :

A return request initiated

Nov. 28 :

Case opened

Comments

Since the product didn t work for my mom, I went ahead and shipped the 3 bottles back to the seller on my own expense, he is informing me that he is doing a partial refund, which is not right..I never used the 3 bottles and shipped them back to him on my own expense and I demand a full refund!

Nov. 28 :

You sent a message

Comments

See attached photos

Nov. 28 :

You sent a message

Comments

Postage fees were paid by me. eBay does not return the fees I also paid. To return this product I would lose out on shipping fees. eBay and PayPal fees. My auction listing policy for this item is no returns as I am only a 3rd party seller and not the manufacturer of this product. This product is also 5/5 stars and I am sold out of this product without any problem. I am willing to do a partial refund to make things right even though I am not obligated to.

Nov. 28 :

The buyer sent you a message

Comments

I'm expecting the full refund since you asked me to send them back to you and did ship them on my own expense.. I would like to know when you get them back and when shall I expect the refund.

Nov. 28 :

You sent a message

Comments

I can accept the return if the bottles are still sealed. Refund will be partial refund. It will be the total amount minus the postage fee and eBay fees. Please let me know.

Nov. 21 :

You sent a message

Comments

No problem! Are the bottles still sealed? Please send me the a photo and I can quickly process this return for you. -Carol

Nov. 21 :

The buyer requested a return

Comments

Sorry.. I understood late from my mother that the same pills I had ordered for her the first time didn t help or do anything to her, so I decided to return the other ones I ordered afterwards!!

hiddentreasurez23 · ‎11-28-2017

yes you are correct.

he messaged asking for a return.. then provided no response.. ships it back (hasn't provided tracking yet).. then opened a return request before i even had the chance to resolve anything. i wasn't even aware that he shipped it back until he left a message saying he did.

the reason he chose for the return is "defect"

tina06457 · ‎11-28-2017

It's your own fault. Should have just accepted the return and been done with it. Arguing back and forth with a buyer isn't good. Now you are here arguing with us. Sellers usually lose some money on returns, don't expect the buyer to take a hit for your fees. Now you have a defect for an unresolved case too.

uzumakey · ‎11-28-2017

There's no such thing as no returns on eBay, eBay processes buyer returns for whatever reason regardless of the seller's policy. For remorse returns a buyer can simply state "not as described" with no proof and get the return approved by eBay. Better to save yourself the hassle and just implement at least a 14-day return policy.

Also, if something like this happens again ask the buyer through messages if they used the item. If the buyer has opened and tested an item, it is no longer eligible for return as it is no longer in the condition you sold it. If you can confirm through eBay message that the item was used, call eBay and they'll close the case in your favor. This is the only way you can win against a buyer (apart from providing tracking for an item not received case).

hiddentreasurez23 · ‎11-28-2017

it can go both ways. buyer's shouldn't expect for me to take a hit for buyer's remorse when the policy is no returns.

sure, maybe i should have accepted the return but i also didn't decline it either. I only explained my side of the view and then he opened a case. also, this isn't about the defect or unresolved case, i just wanted to understand why ebay ruled in buyer's favor for future reference.

what's done is done but i rather protect myself from situations like this in the future.

slati_2013 · ‎11-28-2017

Everything on eBay is returnable. Everything. So why does eBay give sellers the "no return" option? It is one of the great mysteries of life. When a buyer requests a return, I accept it with no questions asked even though all my listings say "no returns".

magicjohnsonsvariety · ‎11-28-2017

@slati_2013 wrote:
Everything on eBay is returnable. Everything. So why does eBay give sellers the "no return" option? It is one of the great mysteries of life. When a buyer requests a return, I accept it with no questions asked even though all my listings say "no returns".

The policy is "No returns accepted"...

Not No refunds given

d-k_treasures · ‎11-28-2017

@slati_2013 wrote:
Everything on eBay is returnable. Everything. So why does eBay give sellers the "no return" option? It is one of the great mysteries of life. When a buyer requests a return, I accept it with no questions asked even though all my listings say "no returns".

So that in a buyers remorse return request, the seller can accept OR deny it.

_____________________________
"Nothing is obvious to the oblivious"

d-k_treasures · ‎11-28-2017

@hiddentreasurez23 wrote:
yes you are correct.

he messaged asking for a return.. then provided no response.. ships it back (hasn't provided tracking yet).. then opened a return request before i even had the chance to resolve anything. i wasn't even aware that he shipped it back until he left a message saying he did.

the reason he chose for the return is "defect"

If you have all of the messages saying the pills just "didn't do anything for his mother", you should be abe to call and get that changed to a buyers remorse return(or appeal it now), since obviously they picked the incorrect reason.

_____________________________
"Nothing is obvious to the oblivious"

slati_2013 · ‎11-28-2017

All a buyer has to say the item is not working, not as described and they win. Only new and inexperienced buyers fall for the "buyer remorse" claim. So "buyer remorse" is rarely in play. Even in most "buyers remorse" cases, eBay still sides with the buyer. Keeping buyers happy is more important to eBay than anything else.

sockmonkeydave · ‎11-28-2017

@hiddentreasurez23

What I don't get is you say you have an old address listed on your account,... Why.

If they send it to your old address, unless you have mail forwarding, you won't get it.

You can ask for pictures, but buyers aren't required to do that.

slati_2013 · ‎11-28-2017

@d-k_treasures wrote:
@hiddentreasurez23 wrote:
yes you are correct.

he messaged asking for a return.. then provided no response.. ships it back (hasn't provided tracking yet).. then opened a return request before i even had the chance to resolve anything. i wasn't even aware that he shipped it back until he left a message saying he did.

the reason he chose for the return is "defect"

If you have all of the messages saying the pills just "didn't do anything for his mother", you should be abe to call and get that changed to a buyers remorse return(or appeal it now), since obviously they picked the incorrect reason.

"If you have all of the messages saying the pills just "didn't do anything for his mother","

But that is the essense of SNAD.

d-k_treasures · ‎11-28-2017

@slati_2013 wrote:
@d-k_treasures wrote:
@hiddentreasurez23 wrote:
yes you are correct.

he messaged asking for a return.. then provided no response.. ships it back (hasn't provided tracking yet).. then opened a return request before i even had the chance to resolve anything. i wasn't even aware that he shipped it back until he left a message saying he did.

the reason he chose for the return is "defect"

If you have all of the messages saying the pills just "didn't do anything for his mother", you should be abe to call and get that changed to a buyers remorse return(or appeal it now), since obviously they picked the incorrect reason.

"If you have all of the messages saying the pills just "didn't do anything for his mother","

But that is the essense of SNAD.

No, it's not.

Do you take a bottle of Advil back to the store because it didn't help your headache?

_____________________________
"Nothing is obvious to the oblivious"

phcd1 · ‎11-28-2017

@d-k_treasures wrote:
@slati_2013 wrote:
@d-k_treasures wrote:
@hiddentreasurez23 wrote:
yes you are correct.

he messaged asking for a return.. then provided no response.. ships it back (hasn't provided tracking yet).. then opened a return request before i even had the chance to resolve anything. i wasn't even aware that he shipped it back until he left a message saying he did.

the reason he chose for the return is "defect"

If you have all of the messages saying the pills just "didn't do anything for his mother", you should be abe to call and get that changed to a buyers remorse return(or appeal it now), since obviously they picked the incorrect reason.

"If you have all of the messages saying the pills just "didn't do anything for his mother","

But that is the essense of SNAD.

No, it's not.

Do you take a bottle of Advil back to the store because it didn't help your headache?

This is eBay, if the Advil "didn't work" (i.e. defective) it is by eBay's definition SNAD. I read this thread, but I never saw where the OP actually received a SNAD (although I assumed so) claim. If so, you and I know that they must resolve and most likely accept the return but definitely refund 100%. Also the OP should note that having a "old address" (i.e. contact information) on eBay IS a policy violation on its own.

The time to fight (and win) SNAD claims is in the 3 days you have to resolve the claim. After a decision is made is a waste of time IMO.

BTW, most (if not all) stores would take it back. It's just most people won't waste $5 worth of gas to take it back.

sodelight · ‎11-28-2017

@hiddentreasurez23 wrote:
When it comes down to it. All I really asked in accepting the return is that he covers the postage fee and ebay fees I paid for when he misunderstood what his mother wanted. No defects in said product. It's basically buyer's remorse and I have to take the hit for it.

Your ebay and paypal fees are refunded once a refund is issued to the buyer. There is no reason to withhold these fees as a part of any refund. The only fee a seller doesn't receive back is the paypal 30c fee. A buyer should go through the proper channels when doing a return and not just send the item back willy nilly though.

*eponymous* · ‎11-28-2017

@hiddentreasurez23 wrote:
When it comes down to it. All I really asked in accepting the return is that he covers the postage fee and ebay fees I paid for when he misunderstood what his mother wanted. No defects in said product. It's basically buyer's remorse and I have to take the hit for it.

You cannot deduct fees from a refund, besides which, you get your eBay fees back when you cancel & refund (full refund only), and paypal credits your fees back on a refund. The .30 paypal fee is for processing the payment, which they did.

Buyer paid return shipping. You accepted the return. The buyer won because you agreed to accept the return, and the buyer shipped based on that.

When you sell retail, you lose money on an occasional sale.

Life shrinks or expands in proportion to one’s courage. ~ Anais Nin