Last night, I sold an item via auction. The buyer e-mailed to say that she would pay me the next day (today).
She paid this morning, and my dashboard displayed the "PAID--SHIP NOW" notification. I also received verification of payment via Paypal (and I checked my account independently to confirm).
Shortly afterward, I received an email from Ebay customer support (with the title "Suspicious buyer for item") saying that they had cancelled the transaction because the buyer was no longer registered on Ebay. The email said not to refund the buyer without conferring with them.
So I called and spoke to an Ebay rep to inquire further. This is not a knock on foreign speakers of English, but frankly, I had difficulty understanding what either she or her supervisor were saying. I gathered that they were advising me not to do anything, that the transaction may just be under review, or possibly the buyer would request the refund through Ebay or Paypal, but if that was what they were saying it was communicated with great difficulty.
Further, from the e-mail that they sent, they indicated that my FVF would NOT be refunded. So they're the ones who cancel the transaction, but I still have to pay the fee.
Anyway, has anyone ever encountered this situation? I have been selling here for over 20 years and this is the first time this has happened to me. It was a low-value item, so I doubt this was part of a scam, but I guess you never know.
