We canceled a sale for your security
We wanted to let you know that a bid or order for the listing below was canceled because of an issue with the buyer’s account:
We understand that this must be disappointing, but unfortunately the buyer, redacted, is no longer registered on eBay so we had to cancel all of their open transactions.
Here’s what you should do
- Don’t complete the sale or ship the item to redacted if you haven’t done so yet.
- Don’t communicate any further with redacted, especially if they get in touch with you outside of eBay.
- If redacted requests a payment or refund, don’t send any money without contacting eBay first. If payment was processed, a refund has not been issued yet just in case you’ve already shipped the item.
- If you already sent the item, contact the shipper to find out if you can stop the delivery and have the item returned to you.
- If your listing has ended, you can relist your item.
And remember, we’re here to help so please get in touch with any questions you might have.
I didn't ship the item and now I'm unsure of what to do. Do I have to cancel the order too? Ebay is saying I'm overdue shipping the item out.
Thanks for any replies.
