Buyer chose wrong shipping option and item won't arrive before Christmas. Buyer not responding.

[thrift-theory]

Buyer wants the item before Christmas but purchased my item with regular shipping.  I messaged him to tell him that it won't arrive so he asked me to cancel so he can repurchase with express shipping. I added express shipping but I also left the regular shipping as an option not thinking I'd have to remove that to avoid confusion (lesson learned here).

Buyer re-purchased with the same item with the same regular shipping. I messaged buyer immediately to try to resolve, no response. It is now the second day with no response from the buyer and Christmas is next week. Do I cancel his order or what do I do?

[bonanza125]

I wouldn't have gotten involved in that. I would have just told the buyer you are too late and it won't arrive before Christmas. If they still want the item no guarantees delivery before Christmas. You are obligated by Ebay to ship the item to the customer. 

[thrift-theory]

I did tell him that and he said that was fine but he still wanted UPS 2-Day Air. However, he re-purchased and it's not UPS 2-Day Air.

[mtgraves7984]

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@thrift-theory wrote:

I did tell him that and he said that was fine but he still wanted UPS 2-Day Air. However, he re-purchased and it's not UPS 2-Day Air.

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@thrift-theory 

I'd offer that you ship it but not pay out your own money for UPS 2-Day Air. But that's just me...

[thrift-theory]

I think I agree too. Thanks

[fab_finds4u]

Offering a  lightweight undergarnent by UPS 2nd day is expensive and not necessary when Priority Mail will get  it there by Christmas.

[12345jamesstamps]

Just so you know if it doesn't arrive before Christmas expect buyer wants a refund on shipping and not a holiday cheer feedback.  Personally, I would make no promises on when item arrives anytime of the year.

Expect the unexpected...my boss would always tell me.

Is it worth the trouble for 20 or 30 bucks to go through this?