Ebay buyer has item and refund

[vgkfan25]

I had buyer buy a speaker last week from me, and it got delivered a few days late. This buyer has been messaging me constantly about the shipping. USPS tracking had the item going from Las Vegas to Memphis and then to Portland. When the item got to Memphis she demanded a refunded because I supposedly never fix the situation even though I told her it was just delayed there is now reason to worry. I gave her a refund and tried to intercept the package. Now she has both the speaker and money. Is there anything I can do to get one or the other. I also decided just to give her the refunded because she was messaging me like 20 times everyday. I figured it's not worth it if I have to deal with her. 

[inhawaii]

Next time, follow ebay protocols.

Seller unhappy with the item is taking too long.

Seller files a INR (item not received) case. 

Ebay will check the tracking and determine if the seller should get a refund.

If not enough time has elapsed and/or the package shows movement,

ebay will usually make the buyer wait a little longer.

Once the buyer has been refunded (by you OR by ebay) ebay will not take the money back.

If the buyer receives the package after they have been refunded, there is no way to MAKE them return it.

Hope that your buyer is an honest person and will return it or pay for it. That's all you can do.

Good luck!

[monica-sells]

Sold on the 27th and your customer was expecting it by the 30th?

That's pretty quick.....anyways

You probably should have had the customer file the INR with ebay....

that would normally buy you a couple days.....(after you replied to ebay with the tracking numbers)

I get the "not worth it" ....trust me

but..........

i suppose you could try appealing to the customer once they get it....but, you don't sound like you really want to deal with them

(maybe offer to send a label for a return)

[kus1617]

Thank DeJoy...He is implementing NEW regional HUBS to supposedly ease the burden on Local USPS Sorting centers...or something along those lines...maybe one of our (Postal Members) could illuminate it better!!!

[dolcetreasures]

Never ever refund. 

[buyselljack2016]

appears the mis-routed item could not have been more than a day late.

[tools*]

If you issued a refund and the customer doesn't want to pay for the item received, your only option is small claims court in the customer's hometown.

[slati_2013]

You should have ignored her, made her file a claim and the item would have gotten there in time to take care of the delay issue. 

[kus1617]

EDIT: couldn't find the link fast enough 

This is what I found... it gives a clear indication of the direction the USPS is going.

https://postaltimes.com/postalnews/usps-delivery-network-improvement-plan-offers-potential-to-expand...

[terrycece62]

As stated never refund prior to receiving your item back (if you want your item back)

Now that buyer has both nothing you can really do except if it is worth time and effort to go that avenue

Do not give in to bulling by a buyer's demands.

You will get a difficult buyer every now and then as @inhawaii  advised follow eBay policy next time

[glasser]

@kus1617 Read the article. Looks like they are working toward a more regional approach copying UPS and FedEx that have larger sorting facilities farther from the last mile. Agree theat many PO in bad shape. Mine is a 70's or 80's facility that's poor shape.

Would this be a prelude to closing some POs?  UPS and FedEx solve the drop off situation by having stores. I have three UPS stores in my neighborhood and two POs in the same area. UPS and FedEx do not have to stop at every address in AMerica every day. Only those with deliveries. I have no idea if what the PO is proposing has a chance of working.

[glasser]

One question you didn't answer was what was the estimated delivery date?  I wouldn't have refunded if before that time. What I have done in cases like this where the PO is screwing up is write the buyer a very pleasant note. Indicate I am aware that the PO is causing a dealy. I am watching the item and it appears to still be working its way through the system. It may be late. PO's fault, but confident it will arrive. I will watch it every day. If it's not there by ______. I will refund you. 

That usually works. It's the kind of personal touch you can offer in eBay.