Ebay automatically accepts return even though it is past my return policy date?

[mgreco992012]

Hi, Thanks for reading this. I had a return started with the reason being doesn't fit. I didn't think I was opted into ebay "easy returns" but low and behold I just get the message that a return has been approved per Ebay's return policy and there really isn;t anything I need to do or able to do in response as there aren't any options to say that it is past the date for a return based on my policy. I guess Ebay automatically accepts the return even though it is past my return policy date? It seems I have no option. It says retun started. I guess others have experienced this.

[missjen831]

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@abfabvintage wrote:

@missjen831

Hi, jen. I rely a lot on your posts and great information. When June 1 hit, I listed a clothing item through my 3rd Party AW2K. I got a message back problem with listing with code numbers in my program, but it was ACCEPTED by eBay. I called my vendor with the codes and his reply:

June 4: "According to the ebay API documentation if you try to list an item using a 14 day return period and the category does not support it, the listing will be rejected. However, enforcement does not begin until August."

I bring this up because I asked long ago what would happen if I have something listed at 14 after June 1, and it sells with 14 day.  And what would be my liability if, in fact, the bots follow the 30 after the sale? I never got an answer except the above quote from my vendor. I have been perusing around a lot of active listings and sellers still have 14 days in clothing and 14 in the standard Pottery categories (not collectibles or art). 

So does this mean the bots are automatically (after June 1) changing up a seller's return policy without the seller knowing about it? Sorry if I am rambling, but again has there been a notice that ebay will auto change your return? I can see if ebay did not accept the listing but ebay listed mine. I went back in and dutifully revised mine to the 30 for clothing worried ebay would just randomly put me in 30 day free, or even 60. And I haven't tested out putting up a new clothing item and putting in 14...I BETCHA it will be accepted.

My note here goes hand in hand that if you use a category that eBay feels "doesn't fit" they will just auto put it where they think it will fit. My question again: will the seller be notified at the initial listing or just find out later that it was moved? That is supposed to happen I think in September. Just my thoughts.

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@abfabvintage Per Trinton the policy went into affect on June 1. The OPs listings are not in compliance and he can’t enforce his return policy. The enforcement thing applies to listing created prior to June 1, so while listings created before then still show the 14 day return policy,  the enforcement thing means they won’t start cracking down on sellers who haven’t changed their return policies until August. A 14 day return policy as of June 1 is not enforceable according to Trinton.