Ebay Updated Payments Terms of Use: Summary for Seller's

[inyourbox]

As a seller, there are several key concerns noted in this document that you should be aware of:

1. Payment Methods and Fees:

   • You will be charged fees for using Managed Payments, which are detailed on the applicable fee page based on your country of residence.
   • You must link a financial account to receive settlements of proceeds from Managed Payments.
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2. International Sales:

   • You may receive Payment Services from more than one eBay Payment Entity depending on where you list your items and where you reside.
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3. Disputes and Refunds:

   • If a buyer is entitled to a refund, you authorize eBay to pay the refund amount on your behalf.
   • You must reimburse eBay for any amounts refunded to buyers under the eBay Buyer Protection Programs.
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4. Holds and Reserves:

   • eBay may place holds on your funds or require reserves to manage risks associated with providing Payment Services.
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   • Holds may be placed if there is an increased risk associated with a transaction or if your identity cannot be verified.

5. Security and Data Protection:

   • You are responsible for maintaining the security of your eBay account credentials.
   • eBay may use third-party providers to assist in providing Managed Payments, and your data may be shared with these providers.

6. Legal Disputes:

   • Any disputes or claims related to Managed Payments will be resolved through binding arbitration unless you opt out.
   • You may only bring claims against eBay on an individual basis, not as part of a class or representative action.

7. Amendments and Termination:

   • eBay may amend the Payments Terms of Use by notifying you in advance.
   • You may terminate the agreement by closing your eBay account, but this will prevent you from using eBay Services as a seller.​

8. Shipping:

   • You must ship items in accordance with the agreed shipping method once a buyer has paid through a Managed Payments transaction.

9. Managed Payments Limitations:

   • In some cases, eBay may allow buyers to pay directly to the seller without using Managed Payments, but these transactions are not covered by eBay's buyer protection programs.

10. Liability:

    • You will be fully liable for losses related to unauthorized payment transactions if you acted fraudulently or with gross negligence.

These points highlight the important aspects of using eBay's Managed Payments system and the responsibilities and potential risks involved as a seller.

​-Ebay Updated Payments Terms of Use: Summary for Seller's

[rhiggsbear]

"You must ship items in accordance with the agreed shipping method once a buyer has paid through a Managed Payments transaction."

And what happens if you don't?

[inyourbox]

That one stood out to myself as well...

In scenario, the store covers the shipping costs by using its own funds to purchase the shipping label. Various factors might prompt the seller to opt for a different shipping type or service, especially if the item has been listed for a long time. Changes in the seller's area, such as construction or roadblocks, could necessitate this switch to ensure timely delivery.

It makes sense for a business to adapt shipping methods to keep deliveries prompt. For instance, if a buyer paid for 2-day shipping but it took 3-7 days to arrive, that's a clear issue. However, if the new service delivers in the same timeframe, a bit of flexibility can be beneficial for all parties involved.

[inhawaii]

Are you AI?

[buyselljack2016 · Accepted solution]

And what happens if you don't?

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General consensus is that as long as the "service" is not "downgraded" there should be no issue.

General consensus is that unless contacting the buyer first the "carrier" service (UPS/FedEx/USPS) should not be changed, or it could result in a less than positive way.

Example:  you list, and buyer pays for a particular carrier, and you switch to what you consider to be equivalent, but that carrier service always just leaves the packages out by the road in the rain the buyer could be unhappy.

What happens may vary.

[inyourbox]

Uh.. No Im a seller,

My store can be viewed on Ebay.

I used to work in sales for Ext. Installs and as an office manager.

Also did a lot of physical and digital bookkeeping of contracts and other records.

Not a robot! 

[wastingtime101]

Most of this is not new and has been in the terms for a while.

To see an overview of what changed, view this article:

https://www.valueaddedresource.net/ebay-payments-terms-update-february-2025/

[inyourbox]

This is very helpful! TY!

[wastingtime101]

You're welcome, but we'll pass those thanks on to Liz. She's the one that puts together those helpful comparisons whenever there are changes to the user agreement or payment terms of use. 😉

@valueaddedresource 

[youn2240]

whaddaya mean eBay is going to pay me for shipping out the items but they are going to seize the ill gotten gains from scammers. that's wild. 

[jerseyboymusic]

So... what EXACTLY is changing?

[valueaddedresource]

Thanks @wastingtime101  and @inyourbox !

I always try to give a breakdown of just the changes but also in the vein of teaching people how to fish, here's a tip: sometimes older tools work better than new technology. 😂

I'm a fan of using ChatGPT or other AI for some applications but honestly, I've found asking it to try to summarize changes in ToS like this doesn't always give a great result, especially if it doesn't have the nuanced experience and knowledge of an actual eBay seller to be able to understand how changes might impact a specific business.

Personally, I prefer to at least start with a good old fashioned difference checker that will just highlight places where text has been changed, added, or removed. This one is free and easy to use, you just copy and paste the old version of the ToS on one side and then copy and paste the new version on the other side and click "find difference" https://www.diffchecker.com/

That at least allows you to hone in on just the parts that changed instead of spending time worrying about parts that have been the same for years - like the part about shipping items in accordance with the agreed shipping method once a buyer has paid through a Managed Payments transaction.

For parts like that which haven't changed - if it hasn't negatively impacted you before, it's probably not going to now.

Then once you've highlighted the sections that changed, you can assess what the differences actually mean and how they might affect your business specifically - and if the wording is confusing, that's where you can use AI or ask other users to try to help cut through the corporate legal speak. 🙂

[wastingtime101]

I haven't done a "what's changed" check in a while @valueaddedresource , but I used to do it with Word, believe it or not. It's been ages so I don't remember the exact settings, but there was a way you could dump old and new and it would highlight anything different on the new.

Of course these days those online checkers are so much easier and quicker. Requires zero know-how, just copy/paste. 😁

[luckythewinner]

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@rhiggsbear wrote:

"You must ship items in accordance with the agreed shipping method once a buyer has paid through a Managed Payments transaction."

And what happens if you don't?

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Many eBay policies do not exist to be enforced, but rather to provide a justification for eBay's decision in disputes, feedback removal requests, etc. 

For instance, if a buyer pays for Overnight and you ship by Media Mail, the buyer might file a dispute and/or leave you a negative feedback. eBay might allow the dispute and let the feedback stand, and use your policy violation as a justification.

(Please understand this is a hypothetical argument to demonstrate a point)

[bashort]

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@rhiggsbear wrote:

"You must ship items in accordance with the agreed shipping method once a buyer has paid through a Managed Payments transaction."

And what happens if you don't?

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I occasionally use USPS priority when the buyer selected ground advantage, should I stop doing that?