eBay

xferntx · ‎09-06-2024

I sold a case of baseball cards for $400 to a buyer who received the case, took out the valuable cards, and filed for a return on ebay. As a high rated seller with 100% feedback and over 1000 positive reviews, I have on all my auctions flagged that I do not accept returns. At any rate, after the return request was submitted I reached out to the buyer and asked what the problem was and was ignored. After a period of time went by, ebay issued the buyer a return label and deducted the $400 from my account. I received the product back and discovered the missing cards. This is the point where Ebay's customer service is horrible. After speaking to a rep on 4 different occasions, each time pleading my story and each time they told me do something different like file a complaint against the seller (whichI did) to sending the buyer a picture of the before and after (which I did) all I kept getting back was a generic email saying they sympathize with me and suggested since I received the product back that I should post it again. ARE YOU KIDDING ME?!?! After filing many disputes I basically got an email saying the case is closed and I have no further action that I can take. Meanwhile this guy just made off with valuable baseball cards. To summarize - it really doesn't matter if you have flagged that you do not accept returns because the almighty ebay will play god and take things in to their own hands - even when they are in the wrong.

frankenhobbit · ‎09-06-2024

Unfortunately, and I'm not saying this is right, as in morally 'right or wrong', but the fact that you have 'No Returns' DOES matter. If you do Free Returns, it allows you to deduct up to 50 percent of the refund if you receive the item back and it is missing anything.

Many scammers know this and move on to the next target.

Sorry it happened to you. It's ridiculous that it is so easy to get away with this.

stainlessenginecovers · ‎09-06-2024

Yes, this site has that power- but just reverse it you can see why.

Seller advertises 400 cards.

Sends 40 cards.

Tracking shows 'delivered'

Without this system, and if ebay ONLY believed a Seller and didn't have any 'automated protections for buyers' (and a Seller that does this is a thief, so 'lying' would NOT be out of their realm)- you can see where this would go.

Buyers spend money and are protected over Sellers. Somebody HAS to be and it cannot be 'who's got the best story'.

ckimodog · ‎09-06-2024

@xferntx

So very sorry for your situation. Lots of scammers out there. Especially the ones who look for sellers who don't accept returns. In eBayland, no returns does not mean no refunds. I would change my policy immediately and pay for the return shipping as well. Another thing if you are going to sell them in a lot, make sure you photograph all the cards, maybe in packs. Too much can go wrong especially when you are basically selling a mystery box of trading cards. You already have a listing for some trading cards and the only thing you've photographed is the box it comes in. You can do better. You're only setting yourself up to be hurt again. Just giving a heads up.

Happy Selling