Here I am. I had a company that employed 7 people, all of whom were registered as individuals and sold as individuals so accaunts never related together. one i am posting now not perfect accaunt cos this accaunt have some negative feedbacks here so i deserved may block here but here is company members have 100% clear accaunts so lets talk! we have accaunts Absolutely all the items were delivered. Instead of a return, the buyer opened a dispute on one of the accounts by mistake.. Another buyer failed to open it and then closed it it also mistake and its happen as well from another buyer. And total 3 disputes were enough to block my top rated account with 100% feedback rate and zero returns. It also says that less than 10 disputes from the buyer will still be considered as average I have 3 disputes in one of my accounts it says that it was considered as Average and they still blocked me, This means that their policy works the opposite of what it says only buyers who have lot of transactions was more safe from this since in 5000 transactions 10 dispute can't be in high rate but what happens if i have 100 transaction and get 3 dispute? all the items delivered tracking provided but some buyer can click the dispute or tried to scam me and open item not received case then lose it OFC cos i have proof then ebay will consider it in metrics and block me, where seller protection here? if i delivered item buyer can open dispute and still chose item not received idk when they do it where i am safe from this? that they did not open it for scam? by mistake? this system will be well only if i lose the case and then it should considered in metrics only these cases. i think ebay know everything and that rule not for this they want remove lot of sellers but idk why. who create that rule interested. we almost earn every month 10k$+ and ebay finally kill our company, I contacted the CEO office team I spoke to them and they are also copy and paste policies like as the whole customer service. All of eBay these days is based on an algorithm and they don't really care why you got banned when you write them they just copy BBE ( Bad Buyer Experience) they said the metrics not the only reason you suspended but this is only metrics i have accaunt where i have zero return, 100% feedback rate just some 3 open dispute by mistakenly they closed then it and my accaunt suspended for just INR cases its just 3 case. shameful!!! the entire staff should be replaced, or A great recession is upon you very soon EBAY for complete chaos and irresponsibility!
plus for example why this rule is so bad lets said I can buy an item from one buyer with 3 accounts and then open a dispute with these accaunts then buyer will received 3 dispute so its enough to block seller What guarantee is there that the seller is not trying to get rid of competitors like this? In my example all 3 disputes I opened behaved strangely as if it failed and then they closed the dispute but it was still counted in the metrics and blocked me All 3 of them closed the dispute of their own accord. How does eBay protect me from this? Sooner or later 70% of sellers here will be blocked, it's only a matter of time before they accept disputes for example one new accaunt from my company which is top rated one blocked in 4 months 3 month go with zero disputes and 4th month got 3 dispute i mentioned above so thats enough to block accaunt, so if you see seller now without block you are just lucky ones. you will get such buyers soon and they will also end selling here. good job ebay!
