11-14-2021 11:29 PM
In the past month I have purchased and sold a total of $8,162.16 in Computer Graphics Cards. Of that Ebay has taken $1020.27 in FVF or roughly 12.5%. Outrageous Selling and Buying Fees, mind you on our Used goods.
This is Excessive but that's not why I am here today. I am here because I recently had a graphics card up for sale on ebay and it had one bidder. The bid was 600 usd. After the bidder placed his bid i looked at what i was selling and noticed a scratch on the pcb of the graphics card. Thinking to myself oh boy I can't sell this item to him because it was damaged i quickly ended the auction. It had many days left on the clock.
Come to find out a couple days later I get a charge on my ebay account for 75.30. Ebay charged me a FVF on an unsold item. There is no contract between me and the buyer, no money exchanged, no goods shipped or received. How are they able to get away with this ? This is not where I was raised. This Country has gone to the fleas and ticks of the world!
Solved! Go to Best Answer
11-15-2021 09:21 AM
@glasser wrote:@dbfolks166mt totally agree. Communicate with the buyer. Maybe the scratch doesn't matter to them? Maybe they will retract bid based on your proactive outreach to avoid a problem. Maybe they want the item at a lower price they can retract bid and you can put up at a BIN with the price they are willing to pay.
That's right because simply cancelling the bid leaves a buyer hanging, wondering why, what happened, or what else they might think but it's usually not a good feeling.
11-15-2021 09:41 AM
@px_455 wrote:
@glasser wrote:@dbfolks166mt totally agree. Communicate with the buyer. Maybe the scratch doesn't matter to them? Maybe they will retract bid based on your proactive outreach to avoid a problem. Maybe they want the item at a lower price they can retract bid and you can put up at a BIN with the price they are willing to pay.
That's right because simply cancelling the bid leaves a buyer hanging, wondering why, what happened, or what else they might think but it's usually not a good feeling.
And a cancellation often means they've lost out entirely on the Whatnot they wanted, because it's now too late to bid on other auctions, which have ended in the normal way. So they have to give up on the idea of getting a Whatnot at all, if they needed it within a certain time, or they have to start all over again searching for newly-listed Whatnots. That kind of aggravation is not good for buyers, sellers, or eBay.
=
11-15-2021 09:44 AM
@nh_sales_lvWe changed all of our listings to Buy it Now and no longer offer auction format. We have hundreds of existing customers, mostly franchises, so they may need our entire inventory of certain items. With BiN, I can just change my quantity available to 0 until we get more in.
The owner here is always surprised when I explain that a process on ebay has changed (she has her own personal ebay store). Like most people, she doesn't read through pages and pages of the User agreements and ToS.
If you cancel an order with BiN, you won't get charged the FVF. You will get a defect on your account. If you haven't had this situation before, you could go to the ebay for business facebook page and ask them to review and appeal the charge in a private message. Good Luck!
11-15-2021 10:20 AM
As of 11/15/2021 Ebay has refunded me the 75.30 and I'll learn to triple check my items better.
11-15-2021 10:23 AM
Must be all of fruits and nuts here in California.
Did you cancel the sale thus canceling the fee?
11-15-2021 11:40 AM
@nh_sales_lv wrote:Do you understand Katzrul15 that a transaction must take place for something to be considered a Sale? This is plain Theft on Ebays part
Do you understand that @katzrul15 only gave you a link to the policy. They didn't write it or have any hand in creating it. They simply share some information with you that applies to the issue you feel you are having. Reading through that link would likely help you to better understand why Ebay created the rule.
It can't be "theft" when it is stated in the public information that are the Ebay rules that this will happen if you do what you did. You may not like it or agree to it, but that is not required on this site or any other. You agreed to comply with the rules when you signed up for Ebay and agreed to the User Agreement. Ebay doesn't seek nor is required to have your agreement to apply their rules.
11-15-2021 11:43 AM
@nh_sales_lv wrote:Do you Understand the Definition of Theft in the Dictionary ?
Definition of theft
1a: the act of stealing specifically : the felonious taking and removing of personal property with intent to deprive the rightful owner of it
b: an unlawful taking (as by embezzlement or burglary) of property
2: a stolen base in baseball
3obsolete : something stolen
If you believe that Ebay's rule is an illegal rule, then your next move would be to contact a lawyer.
FYI this is not a new rule, it has been around for awhile.
https://www.ebay.com/help/selling/listings/creating-managing-listings/cancelling-listing?id=4146
11-15-2021 11:48 AM
OP thinks that Ebay's fees of 12.22% plus 30 cents are outrageous. (12.55% plus 30 cents total)
Were they outrageous when Ebay charged 10% and Paypal charged 2.9% plus 30 cents? (12.9% plus 30 cents total)
11-15-2021 11:49 AM
@nh_sales_lv wrote:Who is Ebay to believe anything, the Item is in my Possession, the potential buyer in a Different state, No electronic communications were made in attempt to contact. Utter Nonsense !
The OWNER of the site in which you are trying to sell your items on. That is who they are. The OWNER of the site has every right to set the rules, just as every other similar site does.
Sometimes what will happen for Casual Sellers such as yourself, is when Ebay is the only site you sell on, you aren't aware of how the other sites function. While you can certainly take your stuff to a smaller site and they may have rules more to your liking, they won't likely have the traffic or sales in which you may desire. You can go to another site that is similar in size to Ebay and some of those site have even higher fees. There is a variety of sites out there, take a peek. You will find that the grass isn't always greener on the other side.
11-15-2021 11:54 AM
@px_455 wrote:Last but not least I actually agree with eaby on this one, even if you didn't notice the scratch, the issue at stake here is the auction had bids (at least one anyway) and if sellers were able to cancel such auctions (with bids, even just one) that is detrimental to sales. Having an auction cancelled is not a good feeling for a bidding buyer, even if the reason is legitimate this time, more often it is not.
Exactly. It's the same way hotels will charge you for the first night's stay if you cancel your hotel booking too close to the dates of your stay. You may have a legitimate reason to cancel, but it's still hurting the other side.
11-15-2021 11:54 AM
@nh_sales_lv wrote:As of 11/15/2021 Ebay has refunded me the 75.30 and I'll learn to triple check my items better.
That is a good outcome. I hope you wrote to your buyer too and apologized for having to end the listing, but you had noticed some damage which would not have been fair to sell to them. They would likely understand and appreciate why you did what you did.
And now you know about the rule for the future.
11-15-2021 11:56 AM
@southern*sweet*tea wrote:OP thinks that Ebay's fees of 12.22% plus 30 cents are outrageous. (12.55% plus 30 cents total)
Were they outrageous when Ebay charged 10% and Paypal charged 2.9% plus 30 cents? (12.9% plus 30 cents total)
Just to add more info on what you have brought up here.
The fees in MP have NOT increased overall fees. The following numbers represent those that do not have a store and the fee rate for most common categories [not all].
Fees BEFORE going into MP
10.20% FVF + 2.9% PP fees = 13.10% plus 30 cent per transaction fee.
In MP the fees are:
10.20% FVF + 2.35% money processing fee paid to MP = 12.55% plus a 30 cent per transaction fee.
Starting August 2nd, PayPal is raising their fees, so they will be as follows:
10.20 Ebay FVF + 3.49 PP Fee = 13.69% plus .49 cent Per Transaction fee
PP is apparently offering different fees to different sellers, likely depending on size. From what I've seen it is between 2.59% and 3.49%.
11-15-2021 06:02 PM
Wow. I didn't know they could do this. Been selling for 20 years. Luckily we haven't cancelled a bid in years.
I don't like it at all. There are legit reasons to end an auction - even if it has a bid.
But nothing illegal about it. I have a real estate agent in my family. If they bring an offer to the seller for the amount being asked and the seller decides against selling, that real estate agent can collect the commission they would have been owed. I think this is much the same.
I guess you should have gone through with the sale and offered a free return. You'd have probably been better off.
11-15-2021 06:14 PM
These are sensitive electronic parts and it wouldn't seem right to ship out anything like that. It would be Fraudulent. No harm, No Foul. Listing was cancelled, I'm keeping the item, and the Buyer can pick from 1000's of other listings. Ebay refunded me the FVF. It's All's Good
Also, the bidder met my Reserve Price, I would have happily sold my item at Bid Price. It was set very high, that's wasn't the problem/ Just cant let a damaged Item go out in Like New Condition.
11-15-2021 06:14 PM
If you hate eBay so much, Why are you here? What's the point? My day was fine until this started.
LEARN THE RULES ALL OF THE RULES EVERY DAY.