eBay

themagicmountain · ‎12-01-2017

Ebay, FIRE THESE PEOPLE. There needs to be quality control.

Called with a problem, Ebay customer Service (person had American Southern accent) asked for the seller name on the account.

This woman claimed she could not talk to a person because the account "wasn't set up" right and if it's in the name of a business, she can't talk to a person.

THEN SHE HUNG UP

Of course, the next CS person who answered the next call said that was a lie

Obviously, there are some problems with people getting paid for not working, and figuring out how to dump calls????????

She would not even listen to what the problem was.

southern*sweet*tea · ‎12-01-2017

@themagicmountain wrote:
Ebay, FIRE THESE PEOPLE. There needs to be quality control.

Called with a problem, Ebay customer Service (person had American Southern accent) asked for the seller name on the account.

This woman claimed she could not talk to a person because the account "wasn't set up" right and if it's in the name of a business, she can't talk to a person.

THEN SHE HUNG UP

Of course, the next CS person who answered the next call said that was a lie

Obviously, there are some problems with people getting paid for not working, and figuring out how to dump calls????????

She would not even listen to what the problem was.

Would a Boston brogue have made it better?

Was it your account, with your name on it? Trying to figure out who she expected to speak to if not a person. That doesn't make a whole bunch of sense.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

themagicmountain · ‎12-01-2017

I mentioned the AMERICAN accent because I did not want people to assume it was a forieign customer service person.

I mentioned SOUTHERN so Ebay might have some idea of what call centers this might be going on at.

*eponymous* · ‎12-01-2017

The way call centers are set up, your call is routed depending on the button you push when you get the automated system. The call was probably routed to a rep who only handles business accounts *shrug*.

You can set up a permanent PIN that will be recognized by eBay when you call. Go here https://my.ebay.com/ws/eBayISAPI.dll?MyeBay&CurrentPage=MyeBayPersonalInfo&gbh=1&ssPageName=STRK:ME:... and click the link for "Telephone PIN".

If you need help, that's what the boards are here for; and you will most likely get better, more definitive answers here than by calling CS. The reps are not held accountable for any opinions/advice they may give, whereas here on the boards, another poster will correct a wrong answer.

Life shrinks or expands in proportion to one’s courage. ~ Anais Nin