I've been selling on eBay for over 10 years, and thankfully have a perfect 100% feedback rating. I was recently very concerned over a mistake I made while listing over 25 items. I forgot to edit out "FREE SHIPPING" from my description on a battery charger that I had put up for bids, and the buyer who won the auction asked about the listed shipping charge. He said he was unable to view the invoice. I admitted that I had made a mistake, and that I'd ship the item out to him for free once I revised the invoice. However, because I listed the automotive battery charger on eBay Motors > Automotive Tools & Supplies, I couldn't even view the invoice. When I attempted to contact an eBay customer service rep, I was given a one time code and a phone number. The phone number turned out to be invalid, and the "chat" option was "not available" at the time. I tried logging on to eBay's chat option for well over an hour, while trying to obtain a valid phone number, but was unsuccessful. There was absolutely no way for me to talk, or "chat" to anyone concerning my problem. Is this the new norm? This company bends over backwards for the buyers, but they've ALWAYS made life difficult for the sellers. Without us, where would eBay get their revenue from? This is inexcusable. BTW...I am going to cancel the sale and relist the battery charger in the Consumer Electronics category as a "buy it now" with free shipping. My customer is very understanding, and looks forward to purchase the battery charger as soon as the listing goes live. Once I sell what inventory I have left, I will end my relationship with eBay. It simply isn't worth the aggravation anymore. Thanks for listening to my rant.
