albertabrightalberta
Unfortunately, there's no one who hangs around the boards who knows Chanel well. The purse forum no longer has anyone doing Chanel authentications and the ladies who used to run Etinceler (the best 3rd party Chanel pro authenticating service) have retired.
"The issue is I bought the bag through Ebay and they're now saying its not authentic."
The good thing is that they aren't saying the bag is fake. If they thought the bag was fake, the listing would have been removed. That it's still viewable indicates that it's not authenticity that's in question.
Can you post the denial message, redacting any identifying information? I'm guessing that something about the condition that differs from the listing.
FWIW, it's not the first time a previously authenticated bag was refused when it was resold through the same AG program.
Personally, I think ebay should get out of the "authenticity guaranteed" programs as there have been a number of issues from the getgo. And the lack of transparency and secrecy about who the experts are prevents both buyers and sellers from doing knowing whether their expertise is as good as it should be.
@adamcartwright wrote:Could the reason it didn't pass be because of language OP used in the description?
@wastingtime101 wrote:I'm guessing @adamcartwright it's because the listing didn't say anything other than "excellent condition" and if there were any flaws, they were not disclosed. The authenticators probably found some minor flaws from use.
TBH, at first I hadn't scrutinized the listing because I was going by the OP's comment claiming they're saying it's not authentic and I was simply pointing out that it definitely wasn't deemed to be counterfeit.
However I've looked more closely at the listing, the pictures and the description. I agree with @wastingtime101 that the description isn't particularly informative but if they found undisclosed problems (scratches, dings, etc.), since nothing was mentioned, that would be a reason they might refuse to pass it.
One other thing caught my eye. Most of the pictures show the same photographing style with a cleaned up background, but picture #7 isn't quite as clear, doesn't enlarge clearly and doesn't have the same non-background as the others. I wondered whether it was the same bag and if so, why include this picture that isn't of the quality of the others. (I'm not sure this should make a difference in the authentication but it did catch my eye.)
Again, I'm betting that the message you received gives information as to why it didn't pass and allows you to relist it.
If you do relist the bag, include more information about the condition and measurements! (Measurements are VERY important!) It's better to over-describe and have the buyer happy to get a better-than-described item than to be disappointed to find undisclosed flaws.
