@sin-n-dex wrote:
It doesn't really matter where in the UK it was delivered, I don't have the buyer's address. I sent the package to the eBay hub as instructed, eBay took care of sending it to the UK.
It may not matter to you where the item ended up, but it may be worth a little bit of investigation in case you get a similar situation with another UK buyer in the future. The reason why I asked if you were able to find out who the last mile carrier was was because Royal Mail (and probably Parcelforce) will sometimes leave packages with the recipient's neighbour if they're unable to deliver the item to the recipient personally. This delivery information is indicated on the tracking information, but it may not have been transmitted to Parcelsapp.
Also, if you lurk on the Canadian boards, you've probably seen that during the GSP days there were quite a few posts from Canadian buyers suggesting misleading and possibly gerryrigged tracking information on their GSP-forwarded items that stated that their item had been delivered when it had not.
I agree to a point that an INR claim for an eIS forwarded item is not your circus, not your monkey, but trying to spend a bit of time with a customer with an issue like this could make the difference between a return customer and one who abandons eBay entirely out of frustration.
@sin-n-dex wrote:
I will point out the buyer hasn't responded since I informed him his package was already delivered.
When my wife and I sold on eBay back in its Bronze Age (early 00s), we found there was quite a difference in how different nationalities used email. Perhaps things have changed now, but back then we found that European and British buyers weren't nearly as wed to their computers as we North Americans. Perhaps this buyer takes Sundays off.
Having said all that, I have to admit that the vibe I'm getting from this customer is that either the item was delivered to a neighbour or else you were contacted in error about a similar item they purchased more recently.
