"Which it wasnt"
The only evidence of this is from a bias party.
They claim that isn't true, and due to consumer protection laws their word is more meaningful than a sellers.
This is normal for all marketplaces.
EBay does provide some protection to mitigate the loss.
Two policies that can allow the seller to deduct upto 50% of refund for loss due to altered condition.
1 policy is part of TRS and required 30 day returns.
1 policy is for all sellers above average that offer 30 day FREE returns.
In order to use this policy you have to accept the return and have them ship it back. Then you report buyer for altered condition and refund with deduction.
If you refuse return or don't handle things accordingly and eBay gets asked to step in then the ability to deduct from the refund will be removed and a full refund will be due.
If the buyer complains about the deduction to eBay then eBay has the option to pay the part that was deducted from eBays pocket.
