eBay

hapvintage · ‎01-22-2025

You would not believe what just happened!

I'm a non-US seller.

I shipped an item on time but it took so long to be delivered.

The tracking status was stuck for a while in the buyer country and I could not reach the buyer through messages.

So I preemptively refund the buyer to avoid him opening an INR case and because I also thought a buyer should not wait that long for a package.

At the end, the package was finally delivered. So the buyer got the item for free (which I didn't have any problem with).

WHAT I HAVE A PROBLEM IS EBAY PUNISHED ME BY COUNTING THE ORDER AS A BBE! (Buyer bad experience). CS said that because I refund that item fully, it counted as a Stock out cancellation. Now that was a total bull**bleep**. Because I shipped the item on time with a valid tracking number. The tracking eventually shown "delivered" and the buyer had no problems throughout the whole transaction, no case was opened.

I was just doing what I think is a good customer service. Also given the fact that I couldn't control the buyer country slow postal service, I think eBay was screwing me off for no reason.

In summary: If I didn't preemptively refund, I may get an INR. If I preemptively refund, I will get a BBE.

jbbowers12012 · ‎01-22-2025

Hi, Though I know that you had good intentions - Quite frankly I think that you may have "jumped the gun" a bit. There is a good chance that your buyer would not have filed an INR case for a while yet. He was likely watching the tracking just like you were & saw that his purchase was still technically "in-transit." Just because a package seems "stuck" in one outlet doesnt' always mean it is lost or missing. The P.O. may just be backed up a bit. Or maybe it did move & just didnt' get scanned. If we here in New Jersey see that one of our shipments is going to be late we send the following message: Hi, As we track all of our shipments until they are in the hands of our wonderful customers - We can see that your recent purchase from us running a bit behind schedule. Be assured that your item is "in-transit" and should arrive at your place very soon. Thank You So Much For Your Patience! -- Just because your buyer does not answer your messages does not mean that he is not seeing them. Your defect (I think) will age-off - so try not to stress over it. Life is too short. Good Luck! (J.B. From New jersey - U.S.A.)

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fab_finds4u · ‎01-22-2025

No good deed goes unpunished.

hapvintage · ‎01-22-2025

I would understand if eBay screw me for their own benefit or the buyer benefit. But in this case, it was just plain stupidity from their side.

luckythewinner · ‎01-22-2025

In summary: If I didn't preemptively refund, I may get an INR. If I preemptively refund, I will get a BBE.

In summary, he turned a possible BBE into a definite BBE.

EBay punished me for doing proper customer service.

He admitted he gave a refund to protect himself from an INR, not as 'customer service'.

hapvintage · ‎01-22-2025

Oh, I like how you twist it. I want to ensure the customer is happy while still following eBay guideline, that is why I don't want thing to turn into an INR case.

And at the end, the customer DID get their item OR their money back. What else would you call it?

What would you do if you were me then?

hapvintage · ‎01-22-2025

Did you mean you can't want the customer to be happy while wanting you to be protected at the same time? Was that an unethical thinking or somethings?

luckythewinner · ‎01-22-2025

What would you do if you were me then?

I would not have contacted the buyer unless he contacted me, and I would not have refunded the buyer unless he asked me to. I do not go looking for problems that aren't there.

Was that an unethical thinking or somethings?

I didn't say it was unethical.

hapvintage · ‎01-22-2025

I think you are not a seller that is why you don't understand.

Many buyers open INR cases because they are impatient for packages that take too long to be delivered (which I completely understand). And if you accumulate too many INR cases, you are gone on eBay.

The same for BBE cases for non-US seller. Too much BBE and you are gone.

Perhaps you understand a bit more now?

cambriachick · ‎01-22-2025

Yeah, you got a defect, but I think they drop off after a year. Still, it's hard to look at that red 1 on your home page.

hapvintage · ‎01-22-2025

Moreover, sellers can't control the delivery speed of the buyer's country postal service. But when a buyer open an INR case, in most cases you would not be able to removed it no matter the outcome of the case.

Now, do you think it is fair to the sellers?

hapvintage · ‎01-22-2025

What do you mean by "red 1" sir/madam?

luckythewinner · ‎01-22-2025

I think you are not a seller that is why you don't understand.

I have six selling accounts with 1200 items, and have been selling here since 2000.

Many buyers open INR cases because they are impatient for packages that take too long to be delivered

And many buyers do not.

And if you accumulate too many INR cases, you are gone on eBay.

he same for BBE cases for non-US seller. Too much BBE and you are gone.

Exactly. Which is why I do not understand why a seller would try to avoid a possible "bad mark" by creating a definite "bad mark".

hapvintage · ‎01-22-2025

I would not have done it if I have knew that eBay would counted it as a BBE stock out cancellation because it made no sense as the item was shipped and delivered. Well, now I know.

"And many buyers do not."

You only need a few buyer that do it to get your account restricted. And again, if the package take too long to be delivered, I think it is good to refund the buyer.

hapvintage · ‎01-22-2025

I have been selling since 2020 for 2000+ items on 1 account alone and from experience, I'm sure there are enough buyers to open INR cases to get you restricted.

At the end of the day, just want to make the it right with the buyer and just hope eBay was not there to screw me over.