EBAY needs to restrict negative feedback

[syracusesemiconductors]

I received a negative feedback the other day.

Technically, for me, it's no big deal, as I am fully aware I cannot please everyone. The buyer is entitled to their opinion, even though I believe their opinion is 100% wrong.

What frustrates me, however, is this buyer has left FIVE negative feedbacks in the past couple of months, verses leaving only ONE positive feedback during the same period of time. The last FOUR feedbacks she left were all negatives.

In all feedbacks left, this buyer leaves a negative about 40% of the time.

40% NEGATIVE FEEDBACKS LEFT !!!

I hate to point out the obvious to ebay, but this so-called "buyer" is nothing but a CONSTANT COMPLAINER.

I sincerely believe if a "buyer" leaves more than 10% negative feedbacks, they should be disallowed from leaving feedback at all.

Ebay, start tracking the negative feedback left on YOUR SYSTEM.

[mam98031]

While I respect that the negative FB is annoying to say the least as a seller.  In this particular case, I see a couple issues.

First, there was nothing wrong with what your buyer said or did in the case of the transaction you had with them.  Not everyone is going to welcome religious or politcal inforamtion enclosed with their shipments.  It is so important to remember these are BUSINESS transactions, not personal ones.  Not everyone enjoys, wants or welcomes such information to be enclosed with something they have purchased.

I would suggest that you reconsider enclosing such stuff with your shipments.  While this may be the first time you got a neg for it, I'm betting it isn't the first time a buyer got upset by it, whether they told you or not.  It certainly could make someone not want to return to your listings for additional purchases if they find the enclosures unwelcomed.

On a different note, you could report the buyer for abuse of the FB system.  Not at all because of what they left for you, but if the buyer has a very high rate of negs vs positives left for sellers, they may be abusing the system.  So you may consider reporting them to Ebay for that reason.

[castlemagicmemories]

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@blueeggsandspam wrote:

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@tunicaslot wrote:
The buyer's opinion about the religious material has no affect whatsoever on the transaction as far as I see it.

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I think the moment the seller chose to send unsolicited religious material to his buyer, it became part of the transaction. Haven't I read many posts on this board about not including freebies because it can bite you in the rear?

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Yes, some have received negs because the buyer didn't like the freebie, don't look a gift horse in the mouth notwithstanding.

[castlemagicmemories]

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@my_boston_baked_beans wrote:

Believe it or not some years back I received a Meakin ironstone platter in a sweater box wrapped in newspaper:)

I agree about making this a big ordeal as it is not, but I find what the OP wanted to get through to us was more interesting the face that there are buyers that habitually leave negative feedback. I can not support this buyer feedback behavior, and I agree that the frequency is concerning.

I, personally, would block buyers like this as I would swat a fly:)

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Yes, not everything needs to be documented in bad feedback.  Just because one chooses to not leave any, though, does not make one automatically and magically forget the experience, nor does it negate it in any way.  In any case, there are always the negs that may have been posted and removed for no reason, no feeback policy violations, no improper communications, no pattern of bad behavior, just persistence, possibly.  Supposedly removal doesn't happen  unless there is a violation, but this is not a perfect world.  

[castlemagicmemories]

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@creekcoyote wrote:

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@castlemagicmemories wrote:

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@kim_y_buran wrote:

You may not like hearing this, but in your case she had a perfectly valid complain.

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I beg to disagree.  I don't think it was a valid reason.  You get mail everyday with all kinds of things you may not like or want; it's not a major issue, or at least, it shouldn't be.  If buyer didn't like it, just set it aside or throw it out.  Don't make an issue out of it.  I believe the seller had good intentions in including it, and to ruin perfect feedback over something like that is sad.

JMO Of course, you are entitled to yours.

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Almost exactly what I was going to say.  Just toss it and go on with life.

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Thank you!  I just don't think this rises to the level of a serious issue but I understand others may disagree with us.  OP's buyer and some posters here certainly did.

[mam98031]

General comment, not directed to anyone in particular.

Where would you place the cut off on what should be reasonably included in a package you receive from a seller on Ebay?

IMHO if something is enclosed in the package it should be a thank you note or advertising other stuff they have for sale.  But then I consider transactions on Ebay as business transactions, not personal ones.

[castlemagicmemories]

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@castlemagicmemories wrote:

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@my_boston_baked_beans wrote:

Believe it or not some years back I received a Meakin ironstone platter in a sweater box wrapped in newspaper:)

I agree about making this a big ordeal as it is not, but I find what the OP wanted to get through to us was more interesting the face that there are buyers that habitually leave negative feedback. I can not support this buyer feedback behavior, and I agree that the frequency is concerning.

I, personally, would block buyers like this as I would swat a fly:)

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Yes, not everything needs to be documented in bad feedback.  Just because one chooses to not leave any, though, does not make one automatically and magically forget the experience, nor does it negate it in any way.  In any case, there are always the negs that may have been posted and removed for no reason, no feeback policy violations, no improper communications, no pattern of bad behavior, just persistence, possibly.  Supposedly removal doesn't happen  unless there is a violation, but this is not a perfect world.  

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And knowing that the seller can use a pattern of bad feedback to get their removed is another reason a buyer may choose to not leave any, in addition to the fact, it could get you blocked at some point.  Buyers are condemned if they leave it and condemned if they don't.  Maybe it is encouraged because they can get it removed~I don't know.

[the*dog*ate*my*tablecloth]

We don’t have the buyer here so us opining on their behavior is pointless. We DO have the seller here and they should stop spamming their buyers.

Aside from the fact it is annoying it is pointless. Nobody ever said - I’ve been a nonpracticing whatever all my life but someone sent me a pamphlet and I am totally going to change my life. It’s more like - I was right, these people are annoying and have no boundaries, I’m never changing my mind.

Totally inappropriate inclusion.

[nocoolnamejane]

If all of y’all saying the seller doesn’t deserve getting negged for sending Christian literature would feel the same way about sellers sending Islamic or Wiccan pamphlets with their order, I would agree but somehow I doubt THAT would fly...

[cherry*fizz]

Sorry this happened to you. FWIW this is as stupid as giving a neg because you don't like the stamp a seller used for postage. I can't imagine anything on paper (unless it's something illegal) causing me to leave a neg for an otherwise great transaction. I agree some people will only leave feedback (or write reviews, etc...) when they have had a bad experience (though I don't agree that having to look at a piece of paper and decide to toss it would equal a bad experience) so I don't know that I think they should have their right to leave FB taken away. 

I just think of all the stuff I get in the mail and at the mall that I have no interest in. Can you imagine if everyone complained about such silliness? Reminds me of this woman on Live PD one night who called the police because she received an advert from a local car dealership in the mail. 

[cherry*fizz]

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@nocoolnamejane wrote:
If all of y’all saying the seller doesn’t deserve getting negged for sending Christian literature would feel the same way about sellers sending Islamic or Wiccan pamphlets with their order, I would agree but somehow I doubt THAT would fly...

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Really I could not care less about what is sent in a package to me. If it doesn't interest me it doesn't interest me. I throw it in the trash. Unless it was something illegal or threatening it would matter not to me. 

[cherry*fizz]

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@the*dog*ate*my*tablecloth wrote:

We don’t have the buyer here so us opining on their behavior is pointless. We DO have the seller here and they should stop spamming their buyers.

Aside from the fact it is annoying it is pointless. Nobody ever said - I’ve been a nonpracticing whatever all my life but someone sent me a pamphlet and I am totally going to change my life. It’s more like - I was right, these people are annoying and have no boundaries, I’m never changing my mind.

Totally inappropriate inclusion.

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You never know though. There could be that one person who for whatever reason is at a low point in their life and it could be something that helps. I'm not particularly religious and I am Jewish but there was a time in my life when I was having a really bad time and I went for a walk. One of the people a few streets up has a box in their front yard near the sidewalk with a sign on it, some pieces of paper and pens. The sign explained that they were members of whatever church, and if you wanted or needed someone to say a prayer for them to write it down and they would do it. Corny? Kind of. But even though they weren't even my own religion at that time it was very comforting to me. Granted it's not exactly the same because they didn't bring this to me, but still, I'm just saying there is an off chance that someone *might* find something in it, even if it's just something that gets them thinking. I'm not trying to be argumentative, I'm just saying you never know. I just don't understand getting so upset over a second of one's life. Toss it and move on if it's not of interest.

[coolections]

I didn't read past your opening statement but you never mentioned how many transactions the buyer has made. Many buyers only leave feedback on transactions that did not go smoothly.

[castlemagicmemories]

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@the*dog*ate*my*tablecloth wrote:

We don’t have the buyer here so us opining on their behavior is pointless. We DO have the seller here and they should stop spamming their buyers.

Aside from the fact it is annoying it is pointless. Nobody ever said - I’ve been a nonpracticing whatever all my life but someone sent me a pamphlet and I am totally going to change my life. It’s more like - I was right, these people are annoying and have no boundaries, I’m never changing my mind.

Totally inappropriate inclusion.

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Actually, no offense, but I wouldn't say no one ever said that.  There have been  people who have received or come across a random pamphlet and it has changed their mind and their lives.   That's why those things are printed and given out.   

I understand where you are coming from and respect your opinion.   Although we are usually on the same page, it is inevitable that sometimes we won't be, and that's ok.  Some won't have a problem with this, others will.  Just the different natures of people.  

[kateinthe26th]

I get mildly annoyed when sellers include

Religious flyers (I know where my local churches are, dont need to know about yours)

Political flyers

Facebook, Amazon, Etsy store Personal online store business cards

and no I don't want to follow you on Facebook !

I have never negged anyone for doing it but I do wish sellers wouldn't do it.

Buyers leave negs for all sorts of reasons so including stuff that could potentially rub your customer up the wrong way is asking for trouble IMO.

[castlemagicmemories]

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@cherry*fizz wrote:

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@the*dog*ate*my*tablecloth wrote:

We don’t have the buyer here so us opining on their behavior is pointless. We DO have the seller here and they should stop spamming their buyers.

Aside from the fact it is annoying it is pointless. Nobody ever said - I’ve been a nonpracticing whatever all my life but someone sent me a pamphlet and I am totally going to change my life. It’s more like - I was right, these people are annoying and have no boundaries, I’m never changing my mind.

Totally inappropriate inclusion.

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You never know though. There could be that one person who for whatever reason is at a low point in their life and it could be something that helps. I'm not particularly religious and I am Jewish but there was a time in my life when I was having a really bad time and I went for a walk. One of the people a few streets up has a box in their front yard near the sidewalk with a sign on it, some pieces of paper and pens. The sign explained that they were members of whatever church, and if you wanted or needed someone to say a prayer for them to write it down and they would do it. Corny? Kind of. But even though they weren't even my own religion at that time it was very comforting to me. Granted it's not exactly the same because they didn't bring this to me, but still, I'm just saying there is an off chance that someone *might* find something in it, even if it's just something that gets them thinking. I'm not trying to be argumentative, I'm just saying you never know. I just don't understand getting so upset over a second of one's life. Toss it and move on if it's not of interest.

Outstanding and very well said.  I agree.

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