EBAY needs to restrict negative feedback

[syracusesemiconductors]

I received a negative feedback the other day.

Technically, for me, it's no big deal, as I am fully aware I cannot please everyone. The buyer is entitled to their opinion, even though I believe their opinion is 100% wrong.

What frustrates me, however, is this buyer has left FIVE negative feedbacks in the past couple of months, verses leaving only ONE positive feedback during the same period of time. The last FOUR feedbacks she left were all negatives.

In all feedbacks left, this buyer leaves a negative about 40% of the time.

40% NEGATIVE FEEDBACKS LEFT !!!

I hate to point out the obvious to ebay, but this so-called "buyer" is nothing but a CONSTANT COMPLAINER.

I sincerely believe if a "buyer" leaves more than 10% negative feedbacks, they should be disallowed from leaving feedback at all.

Ebay, start tracking the negative feedback left on YOUR SYSTEM.

[tunicaslot]

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@nocoolnamejane wrote:
If all of y’all saying the seller doesn’t deserve getting negged for sending Christian literature would feel the same way about sellers sending Islamic or Wiccan pamphlets with their order, I would agree but somehow I doubt THAT would fly...

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I'd do what I do with anything I consider junk - throw it away. As stated already - your not harmed and your life won't magically change due to a pamphlet or  junk mail that can be easily disposed of. I'm usually tolerant of others beliefs - unless they charged me $$$ and sent my first class item in a priority box filled with this stuff - then I'd be upset - not at the content but because they cost me money.

[robot-hands]

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@mam98031 wrote:

I consider transactions on Ebay as business transactions, not personal ones.

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Since I am the only one doing all the work on this account it is both for me.

[*madison]

 The buyer is entitled to their opinion, even though I believe their opinion is 100% wrong.

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The buyer is 100% right.

Stop sending religious stuff to buyers, and stop making references to John 3:16 when you leave feedback.

Don't try and shove your religion onto other people, you are not selling Christanity items.

[myboardid]

I also find it highly annoying when anyone tries to shove their beliefs on me, regardless of whether it is religion or politics or anything else.  Like me, some people are extremely sensitive about it.  I would neg for it also.

And eBay should NOT limit anyone's ability to express their opinion in feedback within the existing rules. 

[castlemagicmemories]

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@sodelight wrote:
Maybe the buyer really does constantly experience issues with sales. I've had problems with about 50% of purchases here this past year. The level of seller incompetence is astounding! You seem to think a buyer should keep quiet when they have issues and give the seller a pass. Maybe they only leave feedback when they have issues for the most part, this doesn't make them a complainer. Believe me, with every purchase I make here I see more and more why ebay needs to protect buyers and have put their policies in place, without them I can't imagine the fight to get issues corrected!

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Yes.

[albertabrightalberta]

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@castlemagicmemories wrote:

OP, really sorry this happened to you.  I don't know if you plan to change how you handle things, and stop putting this literature in with your packages, but if you do, you can always just leave phamplets in public places in hopes they will be picked up and appreciated.  I understand why you do this.

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In addition to rethinking the insertion of potentially offensive materials, the OP might also want to rethink the inclusion of contact information in the descriptions, at least in the listing in question. Ebay tends to frown on any type of contact information (addresses, phone numbers, email addresses, outside websites, etc.) because in ebay's mind, it potentially leads transactions to take place outside ebay. 

[birdsflowersanddogs]

I don't see that as a valid reason to leave a negative, but some people have to find something to be offended about.

[itsjustasprain]

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@syracusesemiconductors wrote:

I hate to point out the obvious to ebay, but this so-called "buyer" is nothing but a CONSTANT COMPLAINER.

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What were some of their other complaints left for others? We cant see those becuase we cant see their ID - but the feedback they left for you is very clear and is their opinion of how the transaction went so you will not be getting that one removed unfortunatly.

You need to own that feedback because it was entirely your decision to go there with an unsolicited religious pamphlet that had nothing to do with the item in the package that they paid to receive. They didnt pay for that.  Some people would not mind that but others mind it a lot. If you continue to do that you will eventually find more. I get those sometimes and just throw them away without comment but there are plenty of other people out there who mind it a lot more more than I do.

[totoro470]

I don't agree with the buyer leaving a negative but I don't see how her leaving lots of negatives really affects the legitimacy of her critisicm, at least in this case. This is kind of like a very litigious person that's sewing someone for a legitimate reason. -Whether or not they're litigious/prone to complaining is not an adequate defense against their claims.

Commenting on the fact that she frequently leaves negatives would only be relevant if you did nothing else wrong. In this case, she was obviously offended by the material you added and, in my eyes, by adding your comment it only makes it look worse for you.  -IMO, apologizing in comments for negative feedback like this actually makes you look better than being contentious. Every time I see a seller that tries to offend/argue with the buyer in their comments, it makes me personally want to avoid them. Sometimes negatives are actually bogus but you always need to keep a level head when commenting on them. Again, this is my personal opinion, you can do as you please.

[the*dog*ate*my*tablecloth]

At least now anyone who is offended by Christian inclusions will know this seller does it and avoid their sales. 

Sellers should keep in mind what message they're sending to future buyers. It should be a positive uplifting message, not an angry finger pointing message.

[castlemagicmemories]

No offense, and with all due respect, but we don't know what the literature said. That is an assumption. It may very well have been a positive, uplifting message.

However, someone could take offense at that, too! : )

And we also don't know that the seller will continue this practice, so avoidance may not be necessary.  Of course that is anyone's perogative.

[turquoisetulips]

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@castlemagicmemories wrote:

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@kim_y_buran wrote:

You may not like hearing this, but in your case she had a perfectly valid complain.

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I beg to disagree.  I don't think it was a valid reason.  You get mail everyday with all kinds of things you may not like or want; it's not a major issue, or at least, it shouldn't be.  If buyer didn't like it, just set it aside or throw it out.  Don't make an issue out of it.  I believe the seller had good intentions in including it, and to ruin perfect feedback over something like that is sad.

JMO Of course, you are entitled to yours. Castle 

I agree   tulips 

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[castlemagicmemories]

Thank you, Tulips!

[the*dog*ate*my*tablecloth]

I said the follow up to the feedback should be positive and uplifting.  I said nothing about the content of the literature?

why does everyone keep assuming I making religious comments? I’m very open minded. I just don’t want extra things in my packages.not literature, tea or candies.

[turquoisetulips]

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@sodelight wrote:
Maybe the buyer really does constantly experience issues with sales. I've had problems with about 50% of purchases here this past year. The level of seller incompetence is astounding! You seem to think a buyer should keep quiet when they have issues and give the seller a pass. Maybe they only leave feedback when they have issues for the most part, this doesn't make them a complainer. Believe me, with every purchase I make here I see more and more why ebay needs to protect buyers and have put their policies in place, without them I can't imagine the fight to get issues corrected!

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Buyers always have the option of contacting the seller for a resolution  BEFORE leaving negative feedback  . It doesn't mean its mandatory  just that they can  if they desire . The only thing this buyer had to do is privately  contact the seller / op and ask them not to include any extra materials  if they ever decided to purchase from them again and problem solved . I'm also  pretty certain that the buyer  was fully  aware it was a well meaning gesture  on the part of the seller  and the little extra's had zero impact  on the item they purchased .  To be able to  still leave negative  for the seller in spite of all that  gives me the sense that the buyer is simply an unhappy person in general . IMO  Tulips