eBay

syracusesemiconductors · ‎12-18-2018

I received a negative feedback the other day.

Technically, for me, it's no big deal, as I am fully aware I cannot please everyone. The buyer is entitled to their opinion, even though I believe their opinion is 100% wrong.

What frustrates me, however, is this buyer has left FIVE negative feedbacks in the past couple of months, verses leaving only ONE positive feedback during the same period of time. The last FOUR feedbacks she left were all negatives.

In all feedbacks left, this buyer leaves a negative about 40% of the time.

40% NEGATIVE FEEDBACKS LEFT !!!

I hate to point out the obvious to ebay, but this so-called "buyer" is nothing but a CONSTANT COMPLAINER.

I sincerely believe if a "buyer" leaves more than 10% negative feedbacks, they should be disallowed from leaving feedback at all.

Ebay, start tracking the negative feedback left on YOUR SYSTEM.

castlemagicmemories · ‎12-18-2018

@my_boston_baked_beans wrote:
I am not judging if the act of including non-related material in packing is right or wrong, but I do not feel this feedback relates directly to the item/auction.

It is your choice how you treat materials used in the packing process: I use plastic grocery bags, and most the receipts in them.

OP is not referring to the religious content of the feedback, but if you read what I stated earlier; he is addressing the frequency of this buy's use of negative feedback! Many buyers like to dispense poor feedback just because they can, and sellers are crippled to defend. Sad very sad

I see your points, and I have always been extremely reluctant to post negative feedback as I know it can hurt someone's livelihood. I have been chastised on this Board by sellers that say you aren't protecting other buyers, you need to post negs, that it is wrong to use good judgement so while I agree with you, it seems that many don't. Many issues don't need to be documented in negative feedback and consideration is not a bad thing, but it seems some sellers want negs to be posted (possibly as long as it isn't for them). There is also the issue that even if every neg is honest and justified, it may be removed or the buyer viewed as the one with the problem. A sticky wicket to be sure.

blueeggsandspam · ‎12-18-2018

Technically, for me, it's no big deal, as I am fully aware I cannot please everyone. The buyer is entitled to their opinion, even though I believe their opinion is 100% wrong.

And the buyer thinks your opinion (that it's OK to send unsolicited religious material) is 100% wrong. Sounds like a draw to me.

Since buyers can leave negative feedback for that sort of thing, perhaps you should rethink sending religious material to buyers of business and industrial goods. If you were running a Christian Book Store, that sort of material would most likely be welcomed. IMO it's unprofessional to send religious literature willy-nilly to the general public.

monster-deals · ‎12-18-2018

@castlemagicmemories wrote:
Feedback is voluntary and some buyers only leave it when they are unhappy. So that may not be indicative of a perenially dissatisfied buyer, just one that only posts when unhappy.

You can't limit buyers as to what feedback or how they post it. It's voluntary. Making things harder for buyers isn't going to improve sales but it just might make them go somewhere where there aren't such restraints.

I think the vast majority of sellers would be ok with serial negative feedback givers leaving.

tunicaslot · ‎12-18-2018

@my_boston_baked_beans wrote:
I am not judging if the act of including non-related material in packing is right or wrong, but I do not feel this feedback relates directly to the item/auction.

It is your choice how you treat materials used in the packing process: I use plastic grocery bags, and most the receipts in them.

OP is not referring to the religious content of the feedback, but if you read what I stated earlier; he is addressing the frequency of this buy's use of negative feedback! Many buyers like to dispense poor feedback just because they can, and sellers are crippled to defend. Sad very sad

beans - I totally agree with you and am sorry you felt I didn't. While I'd rather not receive any sort of additional material in my packages - I feel the buyer was wrong in leaving the feedback. It's not something to get worked up about. I'd be more upset if the item was sent in a cereal box - which I feel is substandard material for travel thru the system and yet others would have no problem as long as the item arrived safe.

The buyer's opinion about the religious material has no affect whatsoever on the transaction as far as I see it.

sodelight · ‎12-18-2018

Maybe the buyer really does constantly experience issues with sales. I've had problems with about 50% of purchases here this past year. The level of seller incompetence is astounding! You seem to think a buyer should keep quiet when they have issues and give the seller a pass. Maybe they only leave feedback when they have issues for the most part, this doesn't make them a complainer. Believe me, with every purchase I make here I see more and more why ebay needs to protect buyers and have put their policies in place, without them I can't imagine the fight to get issues corrected!

blueeggsandspam · ‎12-18-2018

@tunicaslot wrote:
The buyer's opinion about the religious material has no affect whatsoever on the transaction as far as I see it.

I think the moment the seller chose to send unsolicited religious material to his buyer, it became part of the transaction. Haven't I read many posts on this board about not including freebies because it can bite you in the rear?

tunicaslot · ‎12-18-2018

I want to point out that there is a difference in leaving negative feedback due to a problem with the transaction - item not as described, late shipment, charging for priority and then mailing media mail ect after a buyer has tried to work with the seller and leaving negative feedback due to a seller not leaving feedback first or including material that is offensive to you - barring pornography.

As a buyer - failure to leave appropriate feedback to a seller who won't work with me - is harming any other buyer that purchases from that seller because you are not giving them a chance to factor your experience into their decision to purchase from that seller and maybe have the same bad experience. If I'm still upset about that purchase months and years later and repeatedly talk about it - then feedback should have been left not only to warn other buyers but so the seller knew they wronged me and I wouldn't keep referencing it.

tunicaslot · ‎12-18-2018

We'll agree to disagree - I hate peanuts as they stick to everything - but I'd never neg a buyer for using peanuts - which has been done. The inclusion of this small religious phamphet is such a small thing in life and hardly something to get upset about in the grand scheme of things.

Too many today don't look at the big picture and don't realize you could be gone tomorrow and you're biggest problem is a religious pamphlet. Life is too short - I've already related that I lost my 25 yr old nephew in a freak car accident 2 months ago - I really don't have time for people's petty issues. Just be grateful for what you have.

castlemagicmemories · ‎12-18-2018

OP, really sorry this happened to you. I don't know if you plan to change how you handle things, and stop putting this literature in with your packages, but if you do, you can always just leave phamplets in public places in hopes they will be picked up and appreciated. I understand why you do this.

my_boston_baked_beans · ‎12-18-2018

Believe it or not some years back I received a Meakin ironstone platter in a sweater box wrapped in newspaper:)

I agree about making this a big ordeal as it is not, but I find what the OP wanted to get through to us was more interesting the face that there are buyers that habitually leave negative feedback. I can not support this buyer feedback behavior, and I agree that the frequency is concerning.

I, personally, would block buyers like this as I would swat a fly:)

castlemagicmemories · ‎12-18-2018

It certainly seems like it can be dangerous!

blueeggsandspam · ‎12-18-2018

I don't think we are necessarily disagreeing. I wouldn't neg a seller over something so trivial, but not everyone is as tolerant. Religion is such a hot button issue. Frankly, I'm surprised this is the first complaint he's had if he's been including the material for any significant length of time.

my_boston_baked_beans · ‎12-18-2018

fact

creekcoyote · ‎12-18-2018

@castlemagicmemories wrote:
@kim_y_buran wrote:
You may not like hearing this, but in your case she had a perfectly valid complain.
I beg to disagree. I don't think it was a valid reason. You get mail everyday with all kinds of things you may not like or want; it's not a major issue, or at least, it shouldn't be. If buyer didn't like it, just set it aside or throw it out. Don't make an issue out of it. I believe the seller had good intentions in including it, and to ruin perfect feedback over something like that is sad.

JMO Of course, you are entitled to yours.

Almost exactly what I was going to say. Just toss it and go on with life.

COYOTES RULE!!!

castlemagicmemories · ‎12-18-2018

@sodelight wrote:
Maybe the buyer really does constantly experience issues with sales. I've had problems with about 50% of purchases here this past year. The level of seller incompetence is astounding! You seem to think a buyer should keep quiet when they have issues and give the seller a pass. Maybe they only leave feedback when they have issues for the most part, this doesn't make them a complainer. Believe me, with every purchase I make here I see more and more why ebay needs to protect buyers and have put their policies in place, without them I can't imagine the fight to get issues corrected!

Some have expressed incredulity at 50% purchase issues but that does not mean that that is not happening. Sellers as buyers have posted of their bad experiences. Some won't buy here anymore. What does that say when sellers say that?

Part of the problem may be carelessness, either by accident or design. Some may think that no returns absolve them of any responsibility since the buyer is stuck with the item. They don't know or care about the MBG.

Like you, I thank God for the MBG.