07-12-2022 11:32 AM - last edited on 07-12-2022 11:39 AM by kh-sandra
Over the last two years, I have had at least a half dozen scammers try to purchase stuff from me and eBay eventually blocked the purchase. As you know, pain is in the **bleep**, but at least they did not get the product.
Two months ago, I sold an item worth $999.00. For which I make a marginal profit. Then out of nowhere, I get a dispute claimed against me. Long story short, a GOOD ebayer had his credit card information taken from him, and someone went on eBay and purchased my product. eBay ALLOWED that end-user on the system and ALLOWED them to make the purchase. The bank wanted information from me submitted to prove what I sold. I sent it, including proof of delivery and signature. Of Course, it did not match the GOOD Ebayer who had been taken advantage of. OF Course, the BANK told eBay that it was a fraudulent transaction. The BANK gave the GOOD ebayer his money. Then eBay took it out of my bank account. eBay stole money from me. I was also SCAMMED by the bad actors and punished for an eBay system that these bad actors thrive on. Do you know how long it takes to make $1000.00 back? I only sell a handful of items per year. But I probably purchase about $4000 to $12,000 worth of items annually on eBay. I am DISPUTING this, but eBay needs to return the money they stole from my account.
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07-12-2022 11:47 AM
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
07-12-2022 11:36 AM
If you have the proof of delivery, & a signature on file, & you uploaded the tracking number into the order details & you shipped to the address requested, then ebay should cover you under their ebay seller protection. Contact ebay customer service to have the funds reverted back to you.
Good luck!
07-12-2022 11:47 AM
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
07-12-2022 11:56 AM - edited 07-12-2022 11:57 AM
This should be a fairly easy one to have the buyers local law enforcement go after since you have the buyers address where you shipped it and information from the CC company that the transaction was fraudulent aka the buyer stole the account owners credit card information and switched the mailing address for the transaction.
File a police report with the buyers local police department and submit a report to the FBI cyber crimes division. If the buyer you shipped to is not far away for that kind of money I would be tempted to drive to the buyers local police department and submit the report in person. Take along all the eBay information, copies of your posting and sale information, shipping information, etc.
I don't see the item you sold under this account so I assume it was sold under another one.
07-12-2022 12:37 PM
@bluebeefster wrote:Over the last two years, I have had at least a half dozen scammers try to purchase stuff from me and eBay eventually blocked the purchase. As you know, pain is in the **bleep**, but at least they did not get the product.
Two months ago, I sold an item worth $999.00. For which I make a marginal profit. Then out of nowhere, I get a dispute claimed against me. Long story short, a GOOD ebayer had his credit card information taken from him, and someone went on eBay and purchased my product. eBay ALLOWED that end-user on the system and ALLOWED them to make the purchase. The bank wanted information from me submitted to prove what I sold. I sent it, including proof of delivery and signature. Of Course, it did not match the GOOD Ebayer who had been taken advantage of. OF Course, the BANK told eBay that it was a fraudulent transaction. The BANK gave the GOOD ebayer his money. Then eBay took it out of my bank account. eBay stole money from me. I was also SCAMMED by the bad actors and punished for an eBay system that these bad actors thrive on. Do you know how long it takes to make $1000.00 back? I only sell a handful of items per year. But I probably purchase about $4000 to $12,000 worth of items annually on eBay. I am DISPUTING this, but eBay needs to return the money they stole from my account.
eBay didn't steal anything from you. Whenyou sign on to eBay you basically signed the USER AGREEMENT with in that User Agreement is the Handling payment disputes | eBay policy which states if you didn't have enough funds available or pending funds in your ebay account then ebay has the right to go into the bank account attached to your Managed Payments to refund the buyer.
You gave ebay permission to do so. Maybe you should go back and read it.
07-12-2022 12:39 PM - edited 07-12-2022 12:41 PM
LOL
07-12-2022 12:42 PM
not sure what to say except for the fact that you agreed to it with the reimbursement clause
ebay can go after your money in a number of ways and the clause explains all of this
07-12-2022 12:42 PM
Thanks. eBay really needs to get a handle on this. At last report customers are down over 39% from 3 years ago. Many sellers are dumping the site; complaining about these issues.
07-12-2022 12:49 PM
Hi Kevin,
eBay has reviewed your appeal for the payment dispute 5003118817 and has decided to protect you for this dispute. You have received a refund of C $921.90 for this dispute. No further action is needed from you at this point.
07-12-2022 12:51 PM
Congrats!
07-12-2022 12:54 PM
Thanks for the help. This forum assisted in the outcome I was trying to get to.
Hi Kevin,
eBay has reviewed your appeal for the payment dispute 5003118817 and has decided to protect you for this dispute. You have received a refund of C $921.90 for this dispute. No further action is needed from you at this point.