EBAY REP (service metrics) incorrect

[caldreamer]

Service Metrics incorrectly showing DOES NOT FIT returns as NOT AS DESCRIBED.     My returns are for "does not fit clothing" (customer is responsible for ordering correct size clothing) and this does not fall into EBAY "not as described" categories shown below.   Please help me correct this.

Your “Item not as described” rate helps identify items that do not meet buyer expectations. All sellers must accept and resolve the following types of return requests:

• Doesn’t work or defective
• Doesn’t match description or photos
• Wrong item sent
• Missing parts or pieces
• Arrived damaged
• Doesn’t seem authentic

[partfinds]

Can you show screenshots? 

so buyer reason for return was „doesn’t fit” but your metrics report shows „not as described”? And is counted against you?

or buyer chose reason” not as described” to open return? If that then there is nothing you can do if you don’t allow returns buyer will choose not as described to return items they don’t want.

[caldreamer]

Buyers opened return as reason "did not fit".   That's why I am baffled "did not fit" and not the same as "not as described".    Don't understand why EBAY metrics show as "not as described".

[caldreamer]

Yes, it is counted against me and my Seller Metrics are in "red zone".   EBAY needs to correct their error.

[ittybitnot]

Service Metrics incorrectly showing DOES NOT FIT returns as NOT AS DESCRIBED.  

@caldreamer 

Are you providing a return label for these "does not fit" claims?   or is the buyer paying to return the item to you?  

The reason I ask is that a regular "doesn't fit" issue/claim  has always been considered a 'remorse' return.

UNLESS

The buyer chooses "doesn't match description" and comments 'doesn't fit'.  Then it becomes an item not as described issue even though the problem is still "fit". 

[nuclearomen]

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@caldreamer wrote:

Service Metrics incorrectly showing DOES NOT FIT returns as NOT AS DESCRIBED.     My returns are for "does not fit clothing" (customer is responsible for ordering correct size clothing) and this does not fall into EBAY "not as described" categories shown below.   Please help me correct this.

Your “Item not as described” rate helps identify items that do not meet buyer expectations. All sellers must accept and resolve the following types of return requests:

• Doesn’t work or defective
• Doesn’t match description or photos
• Wrong item sent
• Missing parts or pieces
• Arrived damaged
• Doesn’t seem authentic

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can't, no one here works for ebay...aside, good luck, ebay will not change your service metrics for any reason what so ever...been there done that - even when buyer opened a case on my by mistake meant for another seller, ebay removed it from the Seller Level and Summary but nope, stays on the metrics.