Oh dear. This is a real mess. Sorry your experience has been a poor one. It is nearly always a bad idea to try to contact eBay customer service thru the overseas call center. They are unreliable.
As a new seller, there are usually selling limits and payment holds. (We have all been there.) But I don’t know why eBay allowed you to list multiples of expensive goods right out of the gate. (That didn't serve you well as a new seller, because you did not have the experience to then know how to fix the issues raised.)
I can say apparently that you weren’t expecting to get hit with all these rules, policies and procedures. Selling here is not easy because of them. Not shipping the goods then wholly exacerbated the problem. It set off an entire barrage of consequences. That cemented eBay’s viewpoint about your value and viability to the platform.
From the outside looking in, i can also see that too many red flags were raised all at once, and the bots are programmed to shut down accounts that check off all the boxes regarding their security concerns.
Those boxes include: New seller. Multiple quantities of same high-priced goods. Sold at under-market prices. Negative feedback. Minus feedback scores. Failure-to-ship complaints. Creating BBEs (bad buying experiences). Failure to provide adequate requested documentation (even tho eBay already has all the data). Inability to follow the rules, policies and procedures.
What you didn’t know has likely cost you your selling privileges, and i hate to say this, it is going to really complicate your getting your funds in a timely manner now. Even tho eBay already has the info they requested, you still needed to resubmit it all, each time. Is that crazy? Yes, it is and it is still necessary to do if you want to continue to sell here. Tho it is likely after this, you won’t want to. I just hate to see any new seller burn all their bridges with eBay because selling here can be quite lucrative, as you discovered.
I am certain this is not what you wanted to hear, sorry for being blunt. I wish you had come here first, at the initial sign of trouble, so we could have guided you toward solving the issues.
Good luck to you wherever you land. And hope i am wrong about you receiving your funds.
