I need someone to direct me to eBay/s Legal department so I can forward info to my legal representative;
I believe that eBay lost a case some years ago in Federal court for misleading sellers in regards to the features of the premium advertisement fees such as the current sponsored listings program which I have had major issues with -
CAN someone please confirm that there is legal history of findings and penalties against eBay for misleading sellers about the features of premium paid advertising spots? and can someone give me contact info for their legal department; the bots on help option cannot process my request and it takes forever to get a hold of a real person and when you do, they never fix the issue, just promise contact in 48 hours plus by email which almost NEVER happens-
In the last month, I have spoken to 4 different supervisors and other representatives in order to prove that I was fraudulently charged exorbitant fees for sponsored listings while my listings never made it to local search engine results, and the fact that non-promoted listings were ranking higher on eBay's own search bar results than my sponsored listing. Each time I have spoken to supervisors, the calls lasted nearly 2 hours. It took this long because I did not accept their initial opinions that there was no problem and eBay delivered to me what I was promised.
I will try here to make a long story as short as possible - I was promised time and again that since they had tested my listings for the sponsored AD features advertised by EBAY for sellers, and the problem was verified by them, I would get compensated by EBAY for all the sponsored listing items I sold and paid for sponsored listing fees. Never happened.
ALSO, a supervisor said that since my seller status had fallen due to seller defects - my listings were not being prominently featured, for sponsored listings and regular ones. I asked this supervisor to go over defects, and told him that two of the five that showed on my record were not my fault; rather they were issues caused by the buyer's negligence in reading my descriptions. Two of the supervisors went through these defects on the phone with me, and verified that my claims were indeed correct, the fault was with the buyer clearly in one case, and the other was eBay's fault for not catching a mistake. Once again, they promised that they would appeal the defects and would get them removed from my record thereby restoring my seller status to 'Above Standard' rather than 'Below Standard'- this never happened, and their promise that I should wait 48-72 hours for the changes to take effect were completely false. After waiting several days, and no changes made to my account, I tried to follow up and some representatives claimed their was no notes from previous call, and that I should tell them all over again what the issue was. The times that I got an email back, the department who sent it, erroneously assumed that my issue was not apparent - although I had proven it before, over the phone with a supervisor -
It is abundantly clear that their language on the page describing the features of Sponsored Listings for sellers is misleading and deceptive - anyone can see this plainly by going there - the following statements can lead any seller to believe that their listings will go to Google Shopping results, both for online eBay purchase and for Local buyers to purchase in person. my sponsored and promoted listings never made it to any shopping search result of any search engine, google or otherwise; Furthermore, the passages below also mislead sellers by telling them that sponsored listings get featured at top of eBay search bar results - which was also tested by eBay on my listings and confirmed by eBay as a defect and problem that needed to be rectified.
https://www.ebay.com/sellercenter/growth/promoted-listings/promoted-listings-standard
FROM THE FAQ SECTION -
What is Promoted Listings Standard and what is the eligibility criteria?
Promoted Listings Standard puts your merchandise in front of more buyers when they’re actively searching and shopping on the eBay network, increasing item visibility and helping to improve the likelihood of a sale.
Why should I use Promoted Listings Standard when I am already optimizing for Best Match?
Promoted Listings Standard helps boost your items’ visibility by showing them in prominent places on eBay, including search results and product detail pages; and also across the eBay network.
As of now, as I write this message, I have been charged excessive fees for selling 'Below Standard' which I never knew would happen, and also my items are showing way below the top section of search results on eBay search bar. Furthermore, none of my listings are making it to Google Shopping results.
