eBay

the_purveyor_of_needful_things · ‎08-22-2023

I am writing this comment to bring to the attention of fellow 'Mom & Pop' ebayers a disturbing trend. I am a 75 year old sole employee of my ebay anchor store and I have been selling (and buying) for 26 years!! I have watched ebay customer service go from OUTSTANDING to pretty bad, as I just experienced. It seems that corporate greed is overtaking the relationship with small business sellers.

The problem I contacted ebay with was a 'Simple Fix'. I had listed a large quantity of copper coins that I bought cheap enough to offer a competitive price. The first one I sold today (they are $2.75 each plus STANDARD SHIPPING) and when I went to print the shipping label...it didn't offer STANDARD SHIPPING. I called Customer Service and talked to a pleasant sounding lady and explained the problem..I told her that I have shipped bullion coins and coins many times....always used Ebay's Standard Shipping. She proceeded to say that my item didn't qualify for Standard Shipping, and that I had to use another type. I told her several times that this qualifies for Standard Shipping because it's a coin, with total shipping weight with envelope and packaging is only 2 ounces and a standard #10 envelope. She continued to tell me why it didn't qualify, which made no sense....I asked her to speak to a supervisor...I had this problem with First Day covers some time ago and they fixed it in a day!! I asked her again to read the Standard Shipping qualifications.....IT HAS THEM ALL!! I told her that the last time they fixed this error all the Customer Service did was contact the tech people and it was done.....asked her to please do that..........she put me on hold for several minutes and came back saying they said to UN-LIST the items and pick a different shipping service!!! I know she didn't contact the techs. Again, I am writing this knowing ebay will retaliate .....they seem bent on eliminating small business folks that may not bring them the profit they want. Well they can check their Customer Service tapes....I checked mine, and they will hear this incredibly bad service.

Please let me know if anyone else out there is having similar problems. I pay bills with my ebay income, I can't afford not to use it.....and they don't care.

dryophelia · ‎08-22-2023

Coolections is using a posting ID here. They probably have at least one selling ID and one buying ID.
Since 2017 they have responded 12,000 times here.
12000 times they have taken time out of their day to read a post and type out a response.
It’s okay not to like an answer but there is no reason to diminish the efforts of any responder here. You came here for help. Had you not wanted real help, you could have asked for wrong answers only, or you could continue to call CS and still get the wrong answers you crave.

wastingtime101 · ‎08-22-2023

@the_purveyor_of_needful_things wrote:
ebay Standard Envelope or Shipping is cited in the listing...so were all of the other hundreds of items using it....this was the problem listing..

The listing in question lists "Standard Shipping" which is a generic term and does not specify any particular shipping service, merely a shipping window under which several shipping services fall. The listing did not offer eBay Standard Envelope. Look at it for yourself, go to the shipping section. ebay.com/ITM/385966656562

Now compare that to the shipping section of one of your listings that offers "Standard Shipping (eBay Standard Envelope for Trading Cards, Stamps, Postcards & Coins up to $20)". ebay.com/ITM/384855193588

You have 3 active listings in the Bullion category. None of them will qualify for eBay Standard Envelope.

ebay.com/ITM/115895790067

ebay.com/ITM/385970976797

ebay.com/ITM/385970992638

Bullion has never been eligible for ESE. Check the link I posted earlier today @the_purveyor_of_needful_things . If you shipped bullion with ESE in the past then you were only permitted to do so if you had the item listed in the wrong category.

Your 2 sales on Aug 7 for bullion did not offer ESE. They offered a choice of First Class or Ground Advantage.

GLORIOUS!

simply-the-best-for-you · ‎08-22-2023

@the_purveyor_of_needful_things wrote:
Coolections, you must be new.....I have been doing this for 26 years and have used ebay Standard Shipping (this is the service I was talking about) hundreds of times. The outline qualifying products are sports cards, stamps & covers and COINS!! The weight limit is 3 ounces, the items I want to ship...AND I HAVE SHIPPED many times are bullion coins copper at $2.75 each (there is a value limit on ebay Standard Shipping which is $20. Please learn this, you may need to use it one day. Again, I had this problem with my First Day covers (JVC CACHETS) several months back....all the First Day Covers I had for sale had ebay Standard Shipping, but somehow my covers didn't.......ebay customer service at that time quickly saw the error, notified the Techs and it was fixed in a day. This woman that I talked to just kept telling me to Un-List the coins (I had 100 available) AND PICK A DIFFERENT SERVICE!! SHE DIDN'T EVEN KNOW THE QUALIFICATIONS!!! After going through this over SEVEN TIMES, she said she would call lthe techs like the other girl had......put me on hold, finally got back on and she said the same thing...AND I KNOW SHE DIDN'T CONTACT ANYONE!! I am quite familiar with Postal Regulations and rates....I have been a Postal Vendor since 2009. YOU, MY FRIEND EITHER WORK FOR EBAY OR ARE SADLY ILL INFORMED....YOU'LL LEARN AS YOU GO.

Well, except that @coolections is correct in this case. There is NO SUCH THING as "Standard Shipping". The term you are using is NOT a class of service. Perhaps you mean the "eBay Standard Envelope", that does exist, but "standard shipping" is a generic term that eBay has used at times to refer to FC/Priority as a global term. It means NOTHING as far as the USPS is concerned.

And before you say I need to learn more, I've been doing it 27 years (as have many on here). You are being told the correct info by CSR's (except you don't need to end the listing), just change your shipping method. Also, jic you're not aware, First Class has changed to Ground Advantage as of July 9th.

Also, any eBay employees are denoted as such with a blue identifier. There are only 3 of them & they rarely make an appearance.

This one goes to Eleven - Nigel Tufnel

Simply-the-best-for-you Volunteer Community Mentor
eBay Seller since 1996

monica-sells · ‎08-22-2023

@simply-the-best-for-you wrote:
And before you say I need to learn more, I've been doing it 27 years (as have many on here). You are being told the correct info by CSR's (except you don't need to end the listing), just change your shipping method. Also, jic you're not aware, First Class has changed to Ground Advantage as of July 9th.

Also, any eBay employees are denoted as such with a blue identifier. There are only 3 of them & they rarely make an appearance.

I tried to point that out for the OP parcel shipping, but we are not here to help.....

*sad*