EBAY BUYERS PROTECTION ALLOWS FRAUDULANT BUYERS TO USE LOOPHOLES > NO RECOURSE SCAMMED CLOSE TO 5K

[hiend-audio]

Ebay's buyer protection does nothing to protect honest reputable Ebay sellers with 1000's of positive feedback and almost perfect DSR.

Buyer opens claim on recieiving amplifier not as described and instantly $1599 is debited to my account.

 Tried working with buyer but  Buyer refused  contatct, refused to send any pictures or further details other than item was scratched not as described.

I tried contacting buyer to send some pictures or some proof . Absolutely nothing  from them and because I didnt issue a return shipping label according to "EBAY POLICY" they dont need to send any information and for any reason can return and than keep the item.

This is not a $50 or $100 item. This item was $2299 canadian and also offered free shipping which I am out of pocket another $276.

So now even though I have tried emailing buyer multiple times they refuse to work with me and EBAY seems to think its my fault as I ddint issue a return shipping label. ( pretty hard to do when buyer dosent reply back to pertinent information in regards to return .

 Well heck why would they , they just scammed me out of my amp ( value $1599.99) as well as the $1599.99 they recieved back ,  , $276 shipping and to add further insult are keeping the Ebay seller fees.

I have spent over 6 hrs on the phone with call centres with uneducated ebay representative s only to be passed around and around , being hung up on and talked to like I am stupid as I didnt follow Ebay Protocol.

Where were we as members when these Ebay Policies were being made?

I wasnt advised of any of these policies and would like to know how they ARE PROTECTING SELLERS?

WHERE IS EBAY SELLER PROTECTION?

WHY CANT I LEAVE A NEGATIVE FEEDBACK FOR DISHONEST MEMBERS.

I have since contacted each and every one of the 41 feedback from other members with 2 of them coming forward and stating that they have also been scammed.

The buyer lives in Miltona MN and would be willing to have somebody knock on the door and see if they could get my amp back.

EBAY POLICY MAKERS SHOULD BE ASHAMED OF THEMSELVES AND A CLASS LAWSUIT SHOULD BE OPENED.

I have done nothing but my best for each and every sale and should be considered top shelf EBAY SELLER with proven track record.

Unbelievable that we honest sellers are treatd this way and Ebay should be ashamed they knowingly allow this loop hole to be exposed

[buyselljack2016]

Sorry you ran into problem buyers.

More to read.

Rule 12 may be of interest.

https://community.ebay.com/t5/About-the-Community/Rules-of-Engagement/m-p/26164369?nobounce=

[luckythewinner]

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@hiend-audio wrote:
WHERE IS EBAY SELLER PROTECTION?

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Any buyer can steal any item form any seller at any time by making a fraudulent SNAD claim.

This has been true for a decade, and if you read the eBay user agreement carefully it tells you as much:

eBay Money Back Guarantee

Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee helps buyers and sellers communicate and resolve issues. You agree to comply with the policy and permit us to make a final decision on any eBay Money Back Guarantee case.

This is why many sellers here will tell you that they do not list anything they cannot afford to lose ... and pay to ship to the thief.

[goodluckselling]

I am not sure what you think is a loophole? 

You agreed to take certain responsibility to your listings which includes handling all requests in the time frame eBay gives you, but if I am reading your post correctly you are refusing to issue the return shipping label and only want to resolve this issue by seeing pictures and communications with the buyer?

You agree to the eBay policy when you clicked submit listing and yet you are trying to work around the agreed upon directions when you listed.

Is this the loophole you are speaking about?

Click here to learn more about eBay seller protection policy

Good Luck Selling!

[jason_incognito]

You seem to think eBay is a democracy? It's a company and we follow their rules.

[buzzapparel]

Call their police department, call the FBI internet crime bureau. Contact every single fraud prevention agency you can. I would unleash Hell on that person. Run their names into the ground. As long as you state fact you can run wild defaming them. Tell your story on Facebook, YouTube, go onto every forum you can. 

[goodluckselling]

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@buzzapparel wrote:

Call their police department, call the FBI internet crime bureau. Contact every single fraud prevention agency you can. I would unleash Hell on that person. Run their names into the ground. As long as you state fact you can run wild defaming them. Tell your story on Facebook, YouTube, go onto every forum you can. 

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It does not sound like the buyer did anything wrong here?  The buyer opened a request for not as described.  The seller did not resolve the request and apparently eBay escalated the request into a case by which they closed it out and refunded the buyer. 

The seller had the chance to issue the return shipping label but did not.

Are these the facts you want the OP to use?

Good Luck Selling!

[the*dog*ate*my*tablecloth]

I don't know if this helps but you only lost either the cost of the amp OR the payment. You didn't lose both, you would never have had both, only one or the other.

Realistically you are out what you paid for the amp when you bought it, plus any shipping and fees. Hopefully you were selling it for far more than you paid.

[escuintla]

If you had thought about coming here before making yourself a victim, well, things would be better for you. You didn't print that shipping label as dictated by the rules. 

From there, you had the chance to get your amp back and cut your losses.

  Ebay is just one way path to the cemetery if you fall on the sides. You did it by not following instructions and the buyer knew how to beat you using the same system you had at the reach of your hands.

Sorry to tell you this, but you made a big mistake.

Good luck next time! 

[gamersbaystore]

 Anytime a buyer starts whining and opens a case, ebay will refund their money and let them keep the product if the seller doesn't offer to take the item back. Its always been that way as long as I can remember. This is why I refuse to sell anything really expensive on ebay, or that costs a lot to ship.

In my situation its easy for me to eat the few dollars cost for the return shipping of a game or movie. But your situation is much different, as the items you sell are incredibly expensive to ship. I've sold plenty of heavier, higher dollar goods on ebay in the past, and from my own experience it seems the risks outweigh any real benefits.

[readtoachieve]

Before you guys kill the OP for not providing a return label, is it possible that the OP is not able to provide a return label via eBay's return case since he's in Canada and the buyer is in the US? The OP did state that he tried to contact the buyer (perhaps to arrange return shipping/send return label/send money for return shipping etc) but never heard back? I'm not familiar with this particular item, but could it be that it's too large/heavy to ship using regular return label and that return shipping would have to be arranged? If the buyer never bothers to reply, how can the OP arrange shipping? I do agree that in most cases like this, the seller should just suck it up and send over a return label immediately, but to kill the OP without knowing the circumstances seems premature to me. 

[slippinjimmy]

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@readtoachieve wrote:

Before you guys kill the OP for not providing a return label, is it possible that the OP is not able to provide a return label via eBay's return case since he's in Canada and the buyer is in the US? The OP did state that he tried to contact the buyer (perhaps to arrange return shipping/send return label/send money for return shipping etc) but never heard back? I'm not familiar with this particular item, but could it be that it's too large/heavy to ship using regular return label and that return shipping would have to be arranged? If the buyer never bothers to reply, how can the OP arrange shipping? I do agree that in most cases like this, the seller should just suck it up and send over a return label immediately, but to kill the OP without knowing the circumstances seems premature to me. 

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Sellers in Canada do have to jump through a few hoops to print a return label but it can be done through Shippo that eBay Canada uses after dumping Pitney-Bowes & PayPal (PB still operate the calculator and PayPal Canada still offers postage but Shippo is the new provider for eBay).

Failing that there is still the option to send the buyer funds to cover return shipping.

I can't be 100% certain from the OP but it sure sounds like they balked at accepting the return under any circumstances, demanding pictures that the buyer is not required to send.

[kitschy*loot]

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@hiend-audio wrote:

So now even though I have tried emailing buyer multiple times they refuse to work with me and EBAY seems to think its my fault as I ddint issue a return shipping label. ( pretty hard to do when buyer dosent reply back to pertinent information in regards to return .

WHY CANT I LEAVE A NEGATIVE FEEDBACK FOR DISHONEST MEMBERS.

The buyer lives in Miltona MN and would be willing to have somebody knock on the door and see if they could get my amp back.

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I don't believe the buyer is required to answer any questions before you print out a shipping label or send the money to them via Paypal.

About eleven years ago eBay stopped allowing sellers to leave negatives and neutrals for buyers, so that's nothing new. 

Why would someone be willing to knock on your buyer's door and approach them about an item eBay allowed them to keep? The case was closed in their favor without requiring a return once you failed to pay for the return shipping. The item now belongs to the buyer.

[bongxusa]

I have the same problem here but I did pay for the return label and the buyer just return the label attached to a letter and I send the picture to eBay and they refund the buyer right away. I have 3 cases in the same circumstances so I pretty down for the A CLASS LAWSUIT. please contact me.

[sweetpieces4you]

Wait !!! You claim to have sold a $2,000+ Canadian money AMP and the customer has a problem and YOU DON'T PAY for a RETURN SHIPPING LABEL ??? Seriously !! So instead you lost YOUR MONEY and the AMP !! SO you eat some SHIPPING MONEY . SO WHAT !! Sounds to me you didn't want the merchandise back to resell it but rather just lose money and amplifier !! Doesn't add up man!! Certainly doesn't make ANY BUSINESS SENSE !!