eBay

wander_indiana · ‎10-07-2022

I immediately contacted the buyer to inform them and I initiated a refund, but I don't understand the refund dialog. It seems as if the buyer will not be receiving a 100% refund? Like they are being charged a fee? Is Ebay STILL going to want to charge me a fee for this sale? I just dropped a $1200 camera--would be the epitome of insult to injury if Ebay now wants a fee for this transaction. I've been on Ebay over 20 years, and with every increasing fees, regulations and lack of support this very well may be the straw the closes my account for good. For reference, my refund review page shows: Refund total: $1175 (which was sale price plus shipping fee. Fee Credits: -$162.19 and Amount you Owe: $1012.81

Yeah, reading back over this, sure seems like Ebay is going to charge me $162.19 for an accident.... If any experts here can cofirm? Do I have any recourse?

kensgiftshop · ‎10-07-2022

@wander_indiana

You'll give the buyer a full refund.

Unless they have changed, when you cancel an order for being out of stock/damaged (which you should have), I don't think you get the fee's refunded.

Have A Great Day.

eunster1313 · ‎10-07-2022

@wander_indiana wrote:
I immediately contacted the buyer to inform them and I initiated a refund, but I don't understand the refund dialog. It seems as if the buyer will not be receiving a 100% refund? Like they are being charged a fee? Is Ebay STILL going to want to charge me a fee for this sale? I just dropped a $1200 camera--would be the epitome of insult to injury if Ebay now wants a fee for this transaction. I've been on Ebay over 20 years, and with every increasing fees, regulations and lack of support this very well may be the straw the closes my account for good. For reference, my refund review page shows: Refund total: $1175 (which was sale price plus shipping fee. Fee Credits: -$162.19 and Amount you Owe: $1012.81
Yeah, reading back over this, sure seems like Ebay is going to charge me $162.19 for an accident.... If any experts here can cofirm? Do I have any recourse?

Do not try to refund the buyer.

If you do it that way you will still owe eBay Final Value Fees.

The camera is broken, you need to cancel the order for being
(out of stock) and eBay will automatically refund the buyer
and credit your Final Value Fees back.

Learn how to cancel an order and refund the buyer
How sellers can cancel an order
https://www.ebay.com/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=12&pos=1&query=Ho...

buyselljack2016 · ‎10-07-2022

@wander_indiana

Taking $1012.81 from you. eBay is supplying the difference in returned FVF -$162.19

No FVF for you

Sellers hub>

hover payments>

click all transactions. It's all there.

kensgiftshop · ‎10-07-2022

@eunster1313 wrote:
@wander_indiana wrote:
I immediately contacted the buyer to inform them and I initiated a refund, but I don't understand the refund dialog. It seems as if the buyer will not be receiving a 100% refund? Like they are being charged a fee? Is Ebay STILL going to want to charge me a fee for this sale? I just dropped a $1200 camera--would be the epitome of insult to injury if Ebay now wants a fee for this transaction. I've been on Ebay over 20 years, and with every increasing fees, regulations and lack of support this very well may be the straw the closes my account for good. For reference, my refund review page shows: Refund total: $1175 (which was sale price plus shipping fee. Fee Credits: -$162.19 and Amount you Owe: $1012.81
Yeah, reading back over this, sure seems like Ebay is going to charge me $162.19 for an accident.... If any experts here can cofirm? Do I have any recourse?
Do not try to refund the buyer.
If you do it that way you will still owe eBay Final Value Fees.
The camera is broken, you need to cancel the order for being
(out of stock) and eBay will automatically refund the buyer
and credit your Final Value Fees back.
Learn how to cancel an order and refund the buyer
How sellers can cancel an order
https://www.ebay.com/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=12&pos=1&query=Ho...

Are they refunding the fee's now when you cancel as out of stock?

I know they didn't used to, but I don't know if that has changed or not?

Have A Great Day.

eunster1313 · ‎10-07-2022

@kensgiftshop wrote:
@eunster1313 wrote:
@wander_indiana wrote:
I immediately contacted the buyer to inform them and I initiated a refund, but I don't understand the refund dialog. It seems as if the buyer will not be receiving a 100% refund? Like they are being charged a fee? Is Ebay STILL going to want to charge me a fee for this sale? I just dropped a $1200 camera--would be the epitome of insult to injury if Ebay now wants a fee for this transaction. I've been on Ebay over 20 years, and with every increasing fees, regulations and lack of support this very well may be the straw the closes my account for good. For reference, my refund review page shows: Refund total: $1175 (which was sale price plus shipping fee. Fee Credits: -$162.19 and Amount you Owe: $1012.81
Yeah, reading back over this, sure seems like Ebay is going to charge me $162.19 for an accident.... If any experts here can cofirm? Do I have any recourse?
Do not try to refund the buyer.
If you do it that way you will still owe eBay Final Value Fees.
The camera is broken, you need to cancel the order for being
(out of stock) and eBay will automatically refund the buyer
and credit your Final Value Fees back.
Learn how to cancel an order and refund the buyer
How sellers can cancel an order
https://www.ebay.com/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=12&pos=1&query=Ho...

Are they refunding the fee's now when you cancel as out of stock?
I know they didn't used to, but I don't know if that has changed or not?

If you have to cancel an order for any reason you get all but
the $0.30 cents back.

If you voluntarily refund the whole amount without canceling
you get nothing back.

Fee credits
https://www.ebay.com/help/selling/fees-credits-invoices/fee-credits?id=4128

fab_finds4u · ‎10-07-2022

It's been more than a year since your last feedback for selling. Are you in managed payments?

If you haven't added a checking accounts to receive the buyer's payout you need to do that.

You will also need to attach or update a payment method for seller fees such as the .30 transaction fee eBay will charge to your payment method before the buyer is refunded. The buyer gets a full refund but eBay charges you a .30 fee.

Here's where you attach a payment method for the .30.

https://www.ebay.com/help/selling/fees-credits-invoices/setting-changing-payment-method-fees-selling...