eBay

lightlily_arts · ‎04-15-2023

I have quite a few upscale prom and pageant dresses I would like to sell. However I would like to avoid fraudulent returns due to buyer wardrobing. Has anyone used the 360 ID tags to prevent this type of buyer return on eBay successfully?

fashunu4eeuh · ‎04-15-2023

I haven’t tried them, but i do sell upscale designer clothing on occasion. Luckily i rarely get returns. I have found the customers who spend higher dollars are easiest to work with.

But in your case, you do have a dilemma. That is because even with stipulations or tags to prevent wearing and returning, any buyer can invoke the Money Back Guarantee and force a return. You will have to decide what your risk tolerance is in regards to selling your formals.

I would proceed with the tags because most people are honest. Just want you to be aware of the situation. Good luck.

soh.maryl · ‎04-15-2023

What is "wardrobing"? Do you mean buyers who seem to believe they're renting a gown for some occasion and then return it afterwards?

simba6 · ‎04-15-2023

It won't "wash" with eBay. You would still be refunding remover tag or not. It does work in retail non eBay stores as they set their return policy.

krazzykats · ‎04-15-2023

Wardrobing is a type of friendly fraud that occurs when shoppers deliberately return worn items.

KrazzyKats • Volunteer Community Member • Buyer/Seller since 1998

krazzykats · ‎04-15-2023

Seems like a good idea if it's placed in a conspicuous place. Might deter some.

How Can Retailers Address the Growing Problem of Wardrobing? | RIS News

KrazzyKats • Volunteer Community Member • Buyer/Seller since 1998

the_og_surplus · ‎04-15-2023

@soh.maryl wrote:
What is "wardrobing"? Do you mean buyers who seem to believe they're renting a gown for some occasion and then return it afterwards?

People do that all the time.

I sell sporting goods and military surplus and people will buy tents and sleeping bags Friday and try to return them smelling like campfire smoke on Monday.

the_og_surplus · ‎04-15-2023

They do work, in two ways. And you can make it work even with eBays return policy.

The first way is they discourage people from attempting to make the return, if there is a note in saying if the tag is removed its not returnable.

Second, always take at least one picture showing the tag on the item in the listing. Mention the tag in the listing explaining it comes on the garment to prevent wardrobing and the item can be tried for size without removing the tag, but once the tag is removed its not returnable. This further discourages people inclined to wardrobe, but also sets up the second path.

If you included the tag in pictures and said its included and then the garment comes back without it then technically the item is now damaged. Just like you can do a partial refund if they remove factory tags, if they remove the 360 ID tag it is no longer in the same condition it was shipped in. Therefore you can issue a partial refund, and at least get some money from them, because eBay policy allows a partial refund when an item is returned not in the same condition it was shipped in.

ittybitnot · ‎04-15-2023

but once the tag is removed its not returnable..

@the_og_surplus

That is funny. You DO know you are on eBay, correct? i.e. the place that no returns does not mean no refunds? The place where anything returned with delivery confirmation counts, even if it is not the item that was purchased? Where lying about what you received in order to get a 'free return' is an acceptable behavior.......part of doing business here if you are the seller and a victim of buyer prevarication?

the_og_surplus · ‎04-15-2023

@ittybitnot wrote:
but once the tag is removed its not returnable..

@the_og_surplus

That is funny. You DO know you are on eBay, correct? i.e. the place that no returns does not mean no refunds? The place where anything returned with delivery confirmation counts, even if it is not the item that was purchased? Where lying about what you received in order to get a 'free return' is an acceptable behavior.......part of doing business here if you are the seller and a victim of buyer prevarication?

I do- but I know how to read the rules and make things work. I know you can't avoid a full refund if someone does the return. But if they return it missing the tag you can, under the rules, issue a partial refund and keep some money because the item wasn't returned as sent.

So at least the seller gets to get some money from the wardrobing.

You have to read the rules and find how to make them work for you.

I sold auto parts for a while on here, and people love to buy parts to try when they can't diagnose a problem, then return the parts if they ended up not needing that part. So every part I sold had a metal tag like is used to seal semi trailers through a bolt hole, and the pictures showed it.

Inside the package a note saying no returns of metal tag damaged or removed.

When I started doing that returns dropped 60%. And for the ones I still got I charged 20% for the item being not in the same condition as it was sent.

anasazirose · ‎04-15-2023

@the_og_surplus wrote:

If you included the tag in pictures and said its included and then the garment comes back without it then technically the item is now damaged. Just like you can do a partial refund if they remove factory tags, if they remove the 360 ID tag it is no longer in the same condition it was shipped in. Therefore you can issue a partial refund, and at least get some money from them, because eBay policy allows a partial refund when an item is returned not in the same condition it was shipped in.

ONLY if the seller is a Top Rated Seller and offers 30 day or longer returns.

https://www.ebay.com/help/policies/selling-policies/seller-protection-policy?id=4345