So I sold a bunch of camera lenses mentioning they came from a deceased estate (which they did).
A buyer with a long history of buying and reselling lenses, bought it and immediately complained of a missing part (an accessory I said wasn't included in the listing) trying to get half his money back and keeping the item, counting on me not knowing enough to know he was misleading me, I pointed that out and he changed his story.
He then claimed the auto focus was broken on the manual focus lens, pretending he was new to camera lenses and didn't know it was not auto focus based on my description. He lodged a return request saying this. I proved the listing was clear and not my fault he didn't know, he kept arguing until it was clear he was in the wrong and has changed his story again as to what is wrong, pointing out he runs a business selling lenses and knows about this lens (complete change of story).
I fear he may return a different item (was using me to swap over his faulty one) or something else dodgy is going on as ther was so much dishonesty already. I have blocked him from buying on my auctions again but am concerned what ebay will do when I don't accept the return?
I did contact the escalation team 3 times, lol. Twice I was told they will ALWAYS side with the buyer, it doesn't matter if he is lying, and once the guy knew about lenses and said he is clearly lying and not to worry about it.
Has anyone been through the escalation proceedure when refusing a return, do they even do due dilagence or just find in the buyers favour. I am getting a bit sick of how buyer centric ebay has become, it seems to be the perfect place to scam sellers.
