eBay

whomedecor50 · ‎01-09-2025

Having the issues with a damaged item returns everytime I blink this holiday season. Most recent - after 3 weeks, the person has not shipped the item back, and ebay told me 2 days ago to do nothing until I got the item. In the middle of the night, it was escalated to a case, the buyer stated it was too hazardous to send back even though he states in the messages that he threw it away instantly, and they gave MY money to the buyer.

It was shipped International through a hub, and everything I'm reading says I'm not liable, so why am I'm losing money? Everything for USA buyers says they must send the item back (and they've made me do that to a lot of buyers with items damaged in shipping). I'm tired of losing money for shipping everytime I turn around just so I can get a broken item back to throw away.

Not sure why the "rules" change daily with customer service, but I'm really reaching the end of my patience with them! I also don't think they should be allowed to take our funds as easily as they do.

All of the returns/cases/calls are unbelievable. It should go to having sellers file a claim with the shipping partner that destroyed the item. Or change it to everything having insurance, and if it arrives damaged, we click a button and it's covered by a claim. Why isn't ship cover on UPS packages??

I love that ebay advertises $100 coverage with UPS ground saver and that is absolutely untrue! No accountability with anyone if an item is shipped that way - ups didn't deliver it, so they do nothing, and usps says they didn't initially receive it, so they do nothing.

I've been on here for 24 years! If I didn't have to have this pay my bills right now, I would've walked away years ago with all of the other sellers.

dbfolks166mt · ‎01-09-2025

The claim was not NAD but rather damaged in shipment.

My error but it should not really matter what the reason was if it went through EIS.

dbfolks166mt · ‎01-09-2025

I meant to add that when I spoke to ebay customer service, I was first told that nothing could be done, so I asked if they were indicating that I could buy an expensive fragile item, claim it was broken and too hazardous to ship and ebay, without proof, would allow me to keep the item and receive a full refund? I was immediately told no, that ebay should have received proof of damage before refunding the buyer and that I would be reimbursed.

So has the reimbursement happened? As I mentioned before with regards to customer service these days they will tell you what you want to hear to simply get you off the phone even if that means lying to you. This forum is full of horror stories regarding the current eBay customer support.

tobaccocardyahoo · ‎01-09-2025

This sort of question is beyond the training of Ebay Customer Service.

When faced with a problem beyond their training, many of them ad lib since there is no action they can take.

rudy2828 · ‎01-10-2025

Multiple locations.

dbfolks166mt · ‎01-10-2025

Multiple locations.

If the EIS program is doing as well as it appears to be opening more hubs would only make good logistical sense. When the only hub was in Illinois it made little sense for CA sellers to ship a package bound for somewhere in Asia, Australia or New Zealand, to Illinois only to have it turned around and travel back the same direction for the international leg.

Same applies for east coast sellers sending packages to Illinois that are turned around and sent to South/Central America, Asia or Africa. I am actually surprised they don't have a hub on the east coast somewhere.

tobaccocardyahoo · ‎01-10-2025

Given the closeness of the Illinois hub to OHare the need might not be so great, and our deliveries to the Illinois hub (we are in NH) usually take 3 days, less time than they spend in the hub.