05-09-2024 01:21 AM
So I had order that arrived in the wrong color and the seller offered to exchange it for the correct one after I sent the item back. Fast forward to now I got the item but I got a notification from eBay asking if I received a refund for the item. And that I have about 2 weeks to ask eBay for help. Do I need to tell eBay that I received an exchange and to cancel the refund or do I just ignore the notification? Thanks 🙂
05-09-2024 03:12 AM
If you received an item back and are satisfied, I would cancel the refund request.
05-09-2024 05:42 AM
How would I go about that on mobile I only see an option to open a case.
05-09-2024 08:20 AM
@infiniteregen you would need to go to the original case you opened.
I cant help you with the app. I dont use it for much since it is not as user friendly.
05-09-2024 08:26 AM
Go into "Help" at the bottom of the near "payments" and it will direct you how to do it on the eBay app on your cellphone.