Dissatisfied Seller! Below Standard Rating For Lack of Customer Resolution

[jswiniowa]

I have just been demoted to Below Standard Rating because I had 3 items that went to the resolution center for help. I asked for Ebay asisstance because I feel that the customer was in the wrong. Apparently as sellers we just have to accept whatever the buyer says and wants for resolution, and not dispute anything. I am very frustrated and dissatisfied! Has anyone else experienced this?

One pair of shoes was clearly marked as a womens size t - the buyer stated they were not a womens shoe. The second item was a pair of boots. The buyer states the boots were cracked when they received them. I am positive they were NOT cracked - these were obvios cracks that I would not have missed. The 3rd item was returned in dirty condition. The oictures I sent clearly showed that the shoes were not in the same condition as I sent them. Yet, I am being considered Below Standard. 

Would love to hear if others have had similar situations? Seems that resolution is always in the buyers favor. Etsy? LetGo? Anyone tried those selling options?

[chrysylys]

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@jswiniowawrote:

Apparently as sellers we just have to accept whatever the buyer says and wants for resolution, and not dispute anything.

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Pretty much.

[emerald40]

That is why many of us say return for refund.

If ebay steps in the seller will lose.  And then our account will be affected.

As for the rest, it is against board rules to encourage people to sell elsewhere.

[bubbleman2010]

If you are now below standard you're on real thin ice and your selling future now depends on when those defects roll off. Your dashboard will give the exact date details and if you're 3 months or more away from a rolloff you might be in trouble....

[bubbleman2010]

This seller moved to a defect rating of 2.58%  and they are finished...  https://community.ebay.com/t5/Selling/Any-help-on-getting-reinstated-seller-privileges-taken-after-1...

[luckythewinner]

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Seems that resolution is always in the buyers favor. 

Correct. 

[jswiniowa]

My defect rate is only .56%. Cases closed without customer resolution rate is  .42%.  And I am still considered below Standard just for the resolution issues. Very disappointed with Ebay.

[jpcustomsonline]

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@emerald40wrote:

That is why many of us say return for refund.

If ebay steps in the seller will lose.  And then our account will be affected.

As for the rest, it is against board rules to encourage people to sell elsewhere.

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Literally not even once, have I gotten a ding because I asked ebay to step in. Not even ONCE. And trust me, I ask them a lot, because I'm not afraid like most people seem to be.

[garmentvarmint2004]

JSWIN..

Sorry.  It is not fair.  But  sellers can almost NEVER win  "not as described" Disputes" made by Buyers!   if you try to fight these  Disputes---you  will  then get a  Defect on your record.  And it only takes a  few of  these Defects,  before you  will lose your  Account.

So   do not much time go by---before you  respond to the  Dispute---by saying Return for Refund.

[castlemagicmemories]

A case closed without seller resolution is one of the fatal defects that you can get.

Ebay doesn't want to step in, they want you to handle it.

[castlemagicmemories]

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@jpcustomsonlinewrote:

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@emerald40wrote:

That is why many of us say return for refund.

If ebay steps in the seller will lose.  And then our account will be affected.

As for the rest, it is against board rules to encourage people to sell elsewhere.

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Literally not even once, have I gotten a ding because I asked ebay to step in. Not even ONCE. And trust me, I ask them a lot, because I'm not afraid like most people seem to be.

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How do you manage that?  My thought is that you call them, but don't actually refer the case to them by asking them to step into the case.

[jpcustomsonline]

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@castlemagicmemorieswrote:

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@jpcustomsonlinewrote:

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@emerald40wrote:

That is why many of us say return for refund.

If ebay steps in the seller will lose.  And then our account will be affected.

As for the rest, it is against board rules to encourage people to sell elsewhere.

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Literally not even once, have I gotten a ding because I asked ebay to step in. Not even ONCE. And trust me, I ask them a lot, because I'm not afraid like most people seem to be.

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How do you manage that?  My thought is that you call them, but don't actually refer the case to them by asking them to step into the case.

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Yes, I call them. But you have to have proof. You have to have messages that prove your point.

[castlemagicmemories]

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@jpcustomsonlinewrote:

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@castlemagicmemorieswrote:

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@jpcustomsonlinewrote:

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@emerald40wrote:

That is why many of us say return for refund.

If ebay steps in the seller will lose.  And then our account will be affected.

As for the rest, it is against board rules to encourage people to sell elsewhere.

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Literally not even once, have I gotten a ding because I asked ebay to step in. Not even ONCE. And trust me, I ask them a lot, because I'm not afraid like most people seem to be.

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How do you manage that?  My thought is that you call them, but don't actually refer the case to them by asking them to step into the case.

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Yes, I call them. But you have to have proof. You have to have messages that prove your point.

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Understood.  I figured it was the manually referring the case by asking ebay to step in that gives you the case closed without seller resolution defect. 

[va4vi]

Many, many of the best sellers have left eBay due to these exact experiences.  I am slowly doing so myself.  Once a company like eBay starts to decline there is no stopping it.  

[rainbowcolorz]

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@emerald40wrote:

That is why many of us say return for refund.

If ebay steps in the seller will lose.  And then our account will be affected.

As for the rest, it is against board rules to encourage people to sell elsewhere.

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Didn't appear to me she was *encouraging any such thing.  She was simply asking a question.