Disputing a refund request from a buyer

[blondedd]

I sold a customer an item on a pick up basis only… the customer arranged a third party to pack, ship and insure to his location. The customer claimed that the item was damaged in shipping and demanded a full refund… question is, am I liable for his arrangement?

[ebooksdiva · Accepted solution]

Your buyer needs to get with the third party shipper for damages

According to eBay Money Back Guarantee policy

Exclusions and special coverage when the item doesn't match the listing

The item was collected by a third party on behalf of the buyer	Not covered
Withdrawal of the items in your Collection when stored in the eBay vault	Not covered   Withdrawals may be covered separately by the eBay vault.
The buyer arranged their own shipping method, such as a courier pickup	Not covered