eBay

portia10mercedes · ‎07-15-2018

Hi,

Im in UK.

I have recently sold an Item on ebay which the buyer initially said he didnt receive. I sent it with Parcelforce 48hr service so had a signature with his name. 4 days after confirmed delivery he said yes he did receive it but it didnt work and has sent it back to me.

When it arrived back after another 4 days (he sent it 24hr service) it had obviously been opened and tampered with. I asked him why he had done this, he said he had used a multimeter to check it.

He pushed for a refund which i refused on the basis that he had damaged it by opening it up and prodding around the electronics, (he doesnt know what he is doing).

He then opened a dispute saying it had not arrived?? He then denied opening it and tampering with the electronics.

I submitted proof of delivery.

He agreed it had arrived but maintained it was faulty.

After long messages backwards and forwards it dawned on me this guy has replaced the electronics with a faulty one of his own. He told me he has owned an identical one for 5 years.

We agreed I would send it back , I think he knows Im on to him but he has left the dispute open saying its been undelivered. Nothing he has said has been consistent. He now has the item and I would like to close the dispute, can this be done? I think he will be as awkward as possible

justafemster · ‎07-17-2018

@portia10mercedes wrote:
Hi,
Thank you for all the help and information.
Here is where I now am and it is good news.
I was about to as Ebay to resolve this for me this morning as you advised. The 30 day limit is 10 days away.
I logged in to the dispute case and had this message:

We received tracking information from you that shows the item is either in transit or has been delivered to the buyer's address. However, the date scanned is after your stated postal and dispatch time. In the future, please post your items as soon as possible. You don't need to do anything else.
Transaction information: Any remaining funds from this PayPal transaction are available.

The buyer decided to reply last night with this message:
I have been trying to sort this case out with seller had message on 11th july stating he will be posting item out to me as of yet i havent received it so i dont want to close the case until i get item and its working thanks.

I have proof of delivery and even messages via Ebay from him stating yes he received it.
So in conclusion Ebay have closed the case in my favour it seems without me escalating it. Phew....
I expect negative feedback...
A big thank you to all that responded and helped out, it is very much appreciated.

So the guy signed for the package, then claimed he didn't get it, then returned after switching out parts. Yeah, a real Einstein that one.

You're good to go OP.

Oh and don't you just love that final dig ebay gives you?

"However, the date scanned is after your stated postal and dispatch time. In the future, please post your items as soon as possible. "

I send ALL my orders out on the first business day and have still gotten that and my settings are for 2 business days. AND my post office scans IMMEDIATELY.

Way to make sellers feel valued!

portia10mercedes · ‎07-22-2018

Just a quick lesson for all.

I now have the proof that the buyer swapped my working item for his faulty one. I have the original receipt of purchase from new for mine and it is a different serial number to the one he returned. Also have a receipt for a service carried out 2 years ago showing same number as on original purchase receipt.

Had he pursued this I was prepared to go to the police as I understand this is possibly fraud.

Sellers take photos of serial numbers where possible etc and include them in your listings. Prevention is much better than cure in this case.

ma2jennaflakes · ‎02-12-2020

I have also sold an electronic device and the buyer claimed to pay via paypal and I received a fake paypal email and I already delivered the item. It got delivered and I am yet to receive the payment plus there was a refund issue that the customer was talking about and they forced me to spend 200 dollars which made me lose 600 dollars in total. Can ebay do any compensation? I relied on paypal and next minute, paypal was the faked one and I am so distraught at the moment

kh-ornesh · ‎02-13-2020

Hello Everyone,

Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thanks for understanding!