eBay

housecat*****boutique · ‎11-11-2023

I sold a Louis Vuitton item for over $600, I received payment and purchased a shipping label. Apparently, the item went to the buyer and not to Authenticity Guarantee. When I sold, I looked for a label to "Ebay" but there was only one label I could find, so I assumed the Authenticity Guarantee was performed by people working from home and I sent it. Now the buyer wants to know why there is no Authenticity tag. What do I do? Can she send it to Ebay now to get the tag? Why didn't Ebay give me the correct label??

ajs_coins_and_alchemy · ‎11-11-2023

@housecat*****boutique wrote:
Agreed. I'm very disappointed they wouldn't just send the buyer a label. I might try to talk to them again through Chat to see if I get a different answers.

I understand why they dont want buyer shipping to authenticator ...

The transaction occured as a normal non A.G. transaction, they want you to reverse or run that back. If all is good and YOU receive the CORRECT bag back, you can list, resell & ship to authenticator. If buyer sends to authenticator, you have no way to prove/dispute the item is what you sent buyer or as was shipped originally. Basically you need to ensure the item is exactly as it should be prior to it going to A.G. for A.G. to be fair/effective. Buyer could send AG a fake. Buyer could also send you a fake, but EBay/AG don't want that level of responsibility.

Does that make sense? (They have no original baseline from you)

rseuqinh · ‎11-11-2023

@sextons-sweet-deals wrote:
2. Ebay said that the only way the buyer can get the item authenticated will be to return it, I re-list it, she re-buys it and now that the 'glitch' is fixed, the item will go to an authenticator.

What kind of timeline are we talking about here for all this to take place?

What's worse is this @housecat*****boutique -- AG returns have to go back through the authenticator.

So even though it bypassed the authenticator, going directly to the buyer -- now that the glitch is fixed, the buyer will get a label for it to be returned and verified against the missing original authentication ... and fail?

dryophelia · ‎11-11-2023

@housecat*****boutique

I read on another thread today that if the buyer has a post office box as their address, the item is shipped directly.
This is because the authenticator does not ship to P. O. boxes.

Here is the link.
https://community.ebay.com/t5/Ask-a-Mentor/sending-a-sold-item-to-an-authenticator/m-p/34098683

gurlcat · ‎11-11-2023

LOL, now I'm picturing it like a full on diagnostics complex with x-ray imaging, a gas chromatograph mass spectrometer, a genetics lab,
"David, look at this, the wool is from NEW ZEALAND sheep, not Scotland!"
"Oh my gawd. Miss Coco is rolling over in her grave right now."

valueaddedresource · ‎11-11-2023

@gurlcat wrote:
LOL, now I'm picturing it like a full on diagnostics complex with x-ray imaging, a gas chromatograph mass spectrometer, a genetics lab,
"David, look at this, the wool is from NEW ZEALAND sheep, not Scotland!"
"Oh my gawd. Miss Coco is rolling over in her grave right now."

@gurlcat love the description but sadly from the video on the authenticity guarantee help page it doesn't look anywhere near that exciting.

Here are a few pics from LinkedIn from when Jamie and VP Seller Experience Xiaodi Zhang visited the NJ authentication center a couple months ago....though I suppose they could have been mocked up like the one picture of the eBay Vault. 😂

gurlcat · ‎11-11-2023

Mercy, him mooshing his face in that backpack literally caused a scream-loud "HA HA HA!!" to erupt from my mouth, causing my poor sleeping cat to awake in terror, bolt from beside me, knocking over my tea. - There's a good reason not to let people do authentication in their own homes right there, animals and liquids.

housecat*****boutique · ‎11-12-2023

It was just a LV Agenda. If she's unhappy, she can return it to me. I'm not using Ebay to sell luxury any more.

sextons-sweet-deals · ‎11-12-2023

That is another thing that surprised me. The O.P. actually spoke to someone. Hitting the lottery probably has better odds than getting to speak to someone at eBay that can speak clear English and actually located in the U.S. and not in another country reading /answering from script.

eBay actually told the O.P. it was a glitch. No real apology. We have your back. Your covered. Nor some type of announcement of the glitch.

How many other sellers were possibly affected?

What I see possibly happening is the buyer will send something else to the authenticator, authenticator rejects, the buyer is refunded, and the seller will receive a $15 item back.

Just a mess!

xioandlobags · ‎02-22-2024

How did this end up? When did you receive your payout? This same thing just happened to me and the bag is in transit directly to the buyer because eBay didn’t send me an address or code to send to authenticator first. Now I’ve tried to contact eBay and can’t get any help. I did ship two forms of authenticity from Real Authentication and Entrupy. Just hoping this turns out well. I’m not sure if I want to sell on eBay anymore when it comes to luxury. It was a high dollar Chanel bag and I don’t think I’ll sleep tonight.

broto_64 · ‎02-22-2024

Unless the authenticity tag is a thing for your buyer you might even agree on a partial refund to keep yourselves from having to jump through a series of hoops, just an idea of course...

lisamarielistings · ‎03-02-2025

so i just purchased this 20+ year old Louis Vuitton taiga slingback. i have not officially had it authenticated, other than a few friends who are knowledgeable. any thoughts?

janet9988 · ‎03-02-2025

@lisamarielistings wrote:

so i just purchased this 20+ year old Louis Vuitton taiga slingback. i have not officially had it authenticated, other than a few friends who are knowledgeable. any thoughts?

You need to start your own post. Your question will confuse getting the correct answers for the Original post.

Lift your left leg at midnight to start off on the right foot. Happy new Year!