Defect transaction

[my_beautiful_bargains]

A bidder bought and wona a pair of boots from me. I had the boots listed as a 6. Well, when I went to package I realized thata they were a 9, I read them upside down. I emailed her and she was super cool about it. Actually thought it was funny.

When I cancelled the transaction, though, the really wasnt a reason that didn't blame one of one us. I picked out of stock, becuase technically this  was the truth, I was out of stock of the onesize she wanted. And now I see that It counts against me.

This was solved so amically, there has to be a way for it to not count against either of us.

Please advise.

Marlene

[bonjourami]

Theres no way to remove that defect, if you notified the seller of your mistake, and she agreed to cancel the transaction, you should have used 'at buyers request'..oos items are always a major defect,just be careful in the future,those can get you permanently booted from selling.

[bonjourami]

Excuse me..that should be 'notified the buyer'.

[the*dog*ate*my*tablecloth]

You should not tell sellers they can get out of defects by notifying buyers. That buyer requested is ONLY used when the buyer is on board, not merely "notified". We already have enough sellers cancelling and blaming buyers when they had nothing to do with it. 

I'm glad the OP solved her problem and would have no issues with bypassing a defect in this case, however those cases are rare and most sellers who use the excuse due to OOS have fully earned that defect.

[orangehound]

The spirit of eBay is that we are to work to have happy customers, and it appears that you did the right thing to ensure that the buyer was not upset.  It would have been best for you if you could have asked the customer, "Would you like to cancel the sale?" and get an agreement ... that way you could cancel it at buyer's request.  In this had happened, no defect for you and no black mark against the customer.

But, as soon as you selected Out-of-Stock, then you get a defect.   I don't think there is anything to do about it now other than chalk it up as a lesson learned.