eBay

discountdenimdeals · ‎11-05-2022

I've been doing this for a few years now and customers never cease to amaze me with the things they do to try and get stuff free or to hurt honest sellers in any way they can. Today's nominee?

A customer has filed a payment dispute with their bank claiming they 'did not recognize the transaction' for a $345 police scanner that they bought in FEBRUARY. Yes you read that correctly. FEBRUARY! Over 8 months ago.

The ebay transaction receipt for this particular order clearly states the item was delivered the following month on March 7th.

How are customers allowed to get away with this stuff? 8 months later? Why don't banks have time limits on this kind of stuff? You shouldn't be able to file this kind of stuff so far down the road. This person obviously received the item or else they would have contacted me when they didn't receive something they paid over $300 for. Such a scam and it's sad that banks and ebay allow them to file these claims so far down the road.

Obviously someone trying to work the system in hopes of getting some spending money for Christmas. This takes the cake from another customer who asked me to send pictures of a solo in a guitar tab book so they could learn to play the solo without having to buy the book.

yuzuha · ‎11-05-2022

@downunder-61 wrote:
Really unusual for a card company to allow this chargeback after this amount of time, uploading tracking to prove they received the item should be enough to win this case.

Yes, my understanding was that CC companies only allowed chargebacks for 120 days. That's the policy on mine, at least.

discountdenimdeals · ‎11-05-2022

I just got off of the phone with an ebay representative. I was informed that I am covered under the seller protection policy and that I will not have to pay this no matter the outcome of the investigation. The dispute was filed through the buyers financial institution, not ebay. Ebay is simply following along with the protocol to allow the institution to interact with me regarding the claim and the outcome. Ebay is involved simply because the item being disputed was purchased on their platform. So ebay has to be involved in some way so the institution has a way to contact me (using my ebay email/account) to let me know the findings of the claim. Ebay is just the middle man, and the claim has nothing to do with them. They don't condone the scam obviously, but they have to be involved somewhat since the item was purchased on their website. Otherwise the financial institution wouldn't have a way to contact me regarding the claim and the findings. I made sure to confirm numerous times that I wouldn't be charged for this. Let's hope that's true.

rugerskick · ‎11-05-2022

I agree with what you are trying to express, but I think this is worded inaccurately.

I think you mean more, that, nowadays, there are more crooks masquerading as customers. And that ebays current system enables and encourages crooks to masquerade as customers, and keep doing it.

Because customers actually are customers and are legitimate buyers, whether they are very pleasant, or quiet, or somewhat difficult or demanding, but they are/were not out to scam a seller. Crooks on the other hand, are starting out with the goal of scamming and stealing, and just appearing to be an actual customer - something which they never truly were in the first place.

maxine*j · ‎11-05-2022

@discountdenimdeals wrote:
... and ebay allows me to be treated this way...

eBay has no control over the decisions made by credit card companies.

The credit card companies don't want to spend any money on investigation or lose any customers of their own, so they smile and nod and okay every chargeback and let the devil take the hindmost -- the hindmost being honest sellers and, ultimately, honest buyers who must pay more for everything to cover the sellers' losses.

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handmadegiftsboutique · ‎12-05-2022

I did see a suggestion of how to discourage abuse of sellers and it was not to be in a big hurry to give your feedback. Once feedback is given there is no option to revise it.

I am in the process of waiting 31 days after the merchandise is delivered to the buyer to give feedback to the buyer.

vintagecraze50 · ‎12-05-2022

Pay Pal time limit is 180 days. American Express is at least that long. The other one’s not sure but they are all long time frames for customers to initiate a chargeback. Yep, people steal using their credit cards as the weapon of choice online. Good thing it does not happen too often we would all be out of business including Ebay.

vintagecraze50 · ‎12-05-2022

I keep telling folks complain to your congressman to have the govt change the fair credit billing act and make the laws more reasonable for merchants. The way it is now it’s hard to fight a chargeback. The rules state you should contact the merchant first before proceeding to a chargeback , but it is not a requirement. If they could just change that ONE thing, many chargebacks would decrease.

vintagecraze50 · ‎12-05-2022

Also the time frames for allowing these are just ridiculous.

2013grotz · ‎12-05-2022

@handmadegiftsboutique wrote:
I did see a suggestion of how to discourage abuse of sellers and it was not to be in a big hurry to give your feedback. Once feedback is given there is no option to revise it.

I am in the process of waiting 31 days after the merchandise is delivered to the buyer to give feedback to the buyer.

Moot and ultimately fruitless as buyer feedback is meaningless on ebay. As a seller you are only allowed to leave positives for the buyer if you leave any feedback at all. So it's either positives or nothing at all.