Customer service

[kbctrading67]

Customer service has gone completely down the toilet

[glgenterprise]

 While I agree that the response time for CS is terrible in general - if you would just take a minute and let us know what fees your sales reports say were taken out of your sale, maybe someone here could help you figure out what went wrong.

I check my net amount from sales fairly frequently and eBay is keeping just about 12% of the total sale. I've been on MP since August.

[kbctrading67]

I have tried and tried and tried to respond to your willingness to help.  All I get are error messages, when I try to give you more detail.   They won't let me post anything.

One more try... to make it short,

Just blanks where amounts should be in sales report.  I have no idea if or when they could reconcile errors on their part.  I have no associated or pending fees with the transaction or the item

It makes no sense, and I have compared to outcome frome a further transaction.

If this actually posts this time, I'll be greatly amazed!

Thanks for trying to help

[kbctrading67]

I am amazed...

And it's totally off subject from customer service, but it just seems counterproductive to instigate the whole forced "managed Payments" campaign when they are hammering sellers for same or next day shipping, but with the new system, the seller may not see any money paid that would cover shipping for many days.

It seems that eBay could benefit greatly for holding millions of dollars cumulatively for a couple days or more to keep some interest coming in, while the seller sees no real benefit

[kbctrading67]

And, again,  the way they hammered sellers for years to offer free shipping, because buyers are apparently more receptive to that tactic, and don't have to use math.

Pardon for going off subject, but it all is a part of it

[soundelectronicsonline]

This quite frustrating not having any "live" support while transitioning to "eBay managed payments."

The canned help system doesn't address my issues.  Seems like there would be a better way to deliver "live" customer support to sellers via the technology the company has at their disposal during this pandemic. 

This is response I get when attempting to use the "Have us call you" option...

Sorry, this contact channel will be closed before an agent is available to speak with you today. Please try again tomorrow.

[wooperwares]

Were you actually able to obtain toilet quality customer service? Because this is all I receive... Can't even get to the toilet.

[kbctrading67]

Thank You,

And I really appreciate knowing it's not just me, but disappointed the same thing is happening to others.  Overall, the new system doesn't seem to help anyone, really.  Unless it helps eBay keep millions of bucks in their account for a few days to gather interest or keep less on staff to address customer concerns.  It's sad to lose respect for the marketplace.

[kbctrading67]

Actually, I saw that they did call back, many hours later.  I was working, and I didn't know they had called back until way later, but it was many hours later than the 53 minutes it showed for the expected wait time.  So, I guess its somewhat maybe you may possibly get help if you sit by your phone all day waiting

[kbctrading67]

Also, as far as help, I have no idea if they would be any help, if they can't let you call them, or call you in any REASONABLE amount of time.  The jury is totally out on that one