Here is the note that I send to a customer claiming a package has not arrived, though tracking says that it was delivered:
Hello,
I am sorry that you are having difficulty locating your shipment, and I know this is frustrating. Let me try to help you locate it.
Your item was sent in [describe package] to the following address: [insert customer address]
If that address is correct, your first step is to check with other members of your household to see if they might have seen it. Some neighborhoods and buildings have special package centers/boxes– if this applies to you, then you should check there. If the package was left at a doorway, then check all entrances (including garages) to see if it could be located there – sometimes, a package will be near an entrance but on the ground.
If you still cannot locate it, your second step would be to check with neighbors to see if the package might have been misdelivered to them. You might also check with your postal carrier to see if they remember delivering the package.
Hope that helps.
@chrisg1716 wrote:
Though, will the GPS show the pinpoint of where it was delivered?
Yes, some packages will have a GPS record of the drop off location, and you can go to your local postmaster and ask them to check if (a) your package had such a record, and (b) if the delivered scan is consistent with that address. The GPS scan is fairly precise, but some carriers will park their van, scan packages at the van, and then carry them around to the houses ... so it may not be precise.
